Microsoft Mouse 5000 Scrolling wheel problem and windows 7

Anonymous
2009-12-16T07:07:41+00:00

I've purchased a Microsoft Mouse 5000 recently and from day one i realized that the wheel behavior was weird.

For example in Winamp i can scroll up in the playlist but i have to turn the wheel several times downwards before it scrolls anything.

Also i noticed that the scrolling wheel behaves weird in photoshop when zooming and other programs, i tried the windows seven Intelipoint drivers for the 64 bit version witch i have, with no improvement whatsoever.

I have Windows 7 Ultimate RC (i dont remember the RC Version)

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-19T01:59:27+00:00

This apparently is dependant on the type of Microsoft Mouse you have.

I have a desktop and a laptop.

Desktop uses an old Intellipoint 3.0 while the laptop has a wireless Explorer Mini Mouse.

In the same applications on either machine the scrolling will be different.

The Intellipoint 3.0 will work everywhere as it should while in the same application the Explorer Mini Mouse will just flat out not scroll at all. But it depends on where in the application it is that I'm trying to scroll.

Example:

Microsoft Money:

• ABLE to scroll on Options screen, and dialog boxes.

• NOT able to scroll the account Registrar (really annoying btw)

Xara Xtreme (Imaging program)

• ABLE to scroll in options and dialog boxes, and lists (font selections, etc)

• NOT able to scroll on the main display (similar to Photoshop zooming / panning if ctrl is held while scrolling, the zoom is changed)

But, if I use switch my Intellipoint to the laptop, and use it on the same applications WITH THE SAME DRIVER PACKAGE INSTALLED (just switch which mouse I'm using in the Microsoft Mouse settings) then I can scroll all I want.

Unfortunately I've gotten used to moving to the scroll bar in certain places... but that is REALLY IRRITATING and causes more frustration than the mouse is worth sometimes.... I've had this problem for over a year, and I keep hoping that a new driver update will fix it... unfortunately it hasn't.

PS. I dont' know about you, but I really hate searching through Microsoft's "support" pages. Each page seems so Irrelevant to the terms ya searched for... ...makes things really hard to get figured out.

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  1. Anonymous
    2010-11-06T17:17:20+00:00

    Eu tendo este problema com o software da Unigraphics (Siemens NX). No Windows XP não tenho este problema.

    I have this problem with software of Unigraphics (Siemens NX). On Windows XP not have this problem.

    Sorry for my english kkkkkkkk

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  2. Anonymous
    2010-11-18T07:56:48+00:00

    Win7-Geek,

    Thank you !!

    PRO-E Wildfire 5.0 users take note.

    After searching high and low for a solution to the EXTREMELY slow zoom (in and out) problem in PTC Wildfire 5.0 PRO-E.....

    I came across your solution, and I changed my mouse identification from Wireless Laser Mouse 5000 to IntelliMouse Optical.

    I reset the scrolling to about 15 percent of full scale and PRESTO, my zoom function works smoothly in PRO-E, with a slightly

    accelerated scrolling operation in other web pages.

    If you have ever used a CAD program, you realize that a fast, smooth, zoom function is imperative.

    Thanks again

    sunsetbob

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  3. Anonymous
    2010-12-03T05:03:07+00:00

    I must thank Win7-Geek and Telas for the big help, since I was thinking my mouse was "suffering of bad luck"!

    I had a different old MS set but, still under warranty. My old (optical) mouse had its left button defective, although the wheel button ever worked flawlessly, with "normal behaviour". Thus, I needed to send the entire set for analysis, and the crew told me they don't have the product in stock. An import was needed and a deadline for the delivery was stipulated. Oh, but almost all the schedules they mentioned were delayed, since my initial contact, the product analysis, until I had a new one with me.

    But well, I was surprised yesterday they sent me a new set, and there was the Wireless Mouse 5000. I lost some time to figure out how to get the software installed - because of an issue I will tell additionally at the end of this message -, but soon I saw myself in front of the "Mysteryous Wheel".

    First of all, I worked to change the wheel button default function (Instant Viewer!!!) to the "never obvious" middle click, since I use it pretty often. My PC runs with Windows XP SP3, so the thumbnails was a really cool add-on, but I preferred the click to take actions like, for such an example, open new tabs web browsers.

    And voilà, a new issue arose: the "middle click" function intermittently decided to stop working while surfing the web. The scroll function had a similar behaviour, but with lesser events. function to the button to test this "bug", like "Show/hide desktop", and it happened like the last case.

    After searching hard for some information, I finally arrived to this forum and saw your contributions, the workarounds and the recent page created by MS Team to receive feedback about this issue. It seems that the wheel was a marvellous advance for mankind, but it works not so good if we drive with no brakes. Well, I digress.

    Back for the middle click problem, I was sad in thinking of posting back the products, in having more delays and waiting, blablabla.But if the trouble was happening exactly because of the extreme sensitivity of the wheel, since I think it does not perform the middle click function properly while the wheel moves? So, does anyone experience the same problem as me? And even for those who does not, anyone could test it and post feedback, like using the "true" middle click feature on web browsers' links?

    Finally, the "additional issue":

    As I described before, I had some problem to install Intellitype and Intellypro software, because I got "Error 1603" message every time the setup reached its final part. I tried ALL the steps of Microsoft help page, changing permissions, cleaning temp folder, clean starting windows, reinstalling Microsoft Installer, etc., with no luck.

    Again, I think to myself about a problem I had months ago, trying to install a newer version from a program (Ad-Aware), and I always got stuck with a fatal error, something related toMicrosoft Installer... And the only way I discovered to have it working was downloading an EN-US version of the installer, since the original one was localized (Windows version here is localized, too). I decided to try it with IntelliPoint and IntelliType too, and guess what? Installing completed!

    So here is the other question: anyone of you ever heard (or had) a similar problem involving localized Windows versions "rejecting" localized .msi packages, and only finishing installations via EN-US (often the "main source") files?

    Thanks for your reading and patience!

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  4. Anonymous
    2011-01-29T14:29:47+00:00

    Im having the exact same issue with Wireless Mouse 5000.

    I managed to change the mouse type to Intellimouse 4.0 and the scroll got super fast (better than super-slow as before, in all applications). But now I am having problems with middle clicking to open new tabs while browsing.

    Anyone also having this issue?

    Thanks,

    Gill

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