Microsoft Mouse 5000 Scrolling wheel problem and windows 7

Anonymous
2009-12-16T07:07:41+00:00

I've purchased a Microsoft Mouse 5000 recently and from day one i realized that the wheel behavior was weird.

For example in Winamp i can scroll up in the playlist but i have to turn the wheel several times downwards before it scrolls anything.

Also i noticed that the scrolling wheel behaves weird in photoshop when zooming and other programs, i tried the windows seven Intelipoint drivers for the 64 bit version witch i have, with no improvement whatsoever.

I have Windows 7 Ultimate RC (i dont remember the RC Version)

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-12-19T01:59:27+00:00

This apparently is dependant on the type of Microsoft Mouse you have.

I have a desktop and a laptop.

Desktop uses an old Intellipoint 3.0 while the laptop has a wireless Explorer Mini Mouse.

In the same applications on either machine the scrolling will be different.

The Intellipoint 3.0 will work everywhere as it should while in the same application the Explorer Mini Mouse will just flat out not scroll at all. But it depends on where in the application it is that I'm trying to scroll.

Example:

Microsoft Money:

• ABLE to scroll on Options screen, and dialog boxes.

• NOT able to scroll the account Registrar (really annoying btw)

Xara Xtreme (Imaging program)

• ABLE to scroll in options and dialog boxes, and lists (font selections, etc)

• NOT able to scroll on the main display (similar to Photoshop zooming / panning if ctrl is held while scrolling, the zoom is changed)

But, if I use switch my Intellipoint to the laptop, and use it on the same applications WITH THE SAME DRIVER PACKAGE INSTALLED (just switch which mouse I'm using in the Microsoft Mouse settings) then I can scroll all I want.

Unfortunately I've gotten used to moving to the scroll bar in certain places... but that is REALLY IRRITATING and causes more frustration than the mouse is worth sometimes.... I've had this problem for over a year, and I keep hoping that a new driver update will fix it... unfortunately it hasn't.

PS. I dont' know about you, but I really hate searching through Microsoft's "support" pages. Each page seems so Irrelevant to the terms ya searched for... ...makes things really hard to get figured out.

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  1. Anonymous
    2010-10-07T18:47:02+00:00

    I read the blog entry. It is amazing how Microsoft claim that smooth-scroll is a revolutionary tech that is hard to implement. I have only one thing to say: Logitech does it for years, does it perfectly, and the user never has to tweak anything to make it work. It just does.

    Oh, was just about to forget that little thing that Logitech mice do... Hyper-scrolling. It's smooth. It's so, so fast. It's enjoyable. And it just works.

    Only care for my girlfriend's mouse, I have a Performance MX for a while now and I cannot believe how cool it is to scroll.

    So Microsoft engineers, stop blogging, and give REAL solutions.

    Windows 7 x64 Ultimate, E7200, Asus P5Q, Kingston DDR2 800 4 GB, Asus EAH4850 512 MB, Catalyst (last ver.), Monitor Fujitsu-Siemens Amilo LSL 3230T 23" FullHD, HDD Western Digital WD3200AAKS 320 GB, Cooling: CPU:Arctic Cooling Freezer Pro, case: 3xAC exahaust fans, Logitech Wave keyboard, MX Performance mouse

    Could not have put it better myself. Exactly what is true, I may just go to Logitech and have done with the Microsoft stuff...

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  2. Anonymous
    2010-10-19T23:23:06+00:00

    The trick is to make sure to install Intellipoint 7.0, not 8.0... otherwise you cannot select the Mouse (it detects and autoselects).

    I have both:

    • Comfort Optical Mouse 3000
    • Wireless Mouse 5000

    and both exhibit the same problem with scrolling in some (most) applications (on Windows 7 64bit).

    Once Intellipoint 7.0 is installed, select 'IntelliMouse Explorer 4.0' when prompted . This gives both these mice all functionallity on the buttons and scrolling that works.

    I am VERY disappointed, as I bought the Wireless mouse to replace the other one, only to find it had the same problem (maybe I should have switched from MS there and then, but until I had windows 7 64-bit, the old mouse was a great mouse!

    Logitec is ok, but they are getting bad unless you buy the expensive top-end IMO.

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  3. Anonymous
    2010-10-19T23:27:34+00:00

    For an explanation of why scrolling works in some applications but not in others, and what you can do to help make it better, please see this blog post:

    http://microsofthardwareblog.com/?p=935#comments

    Cathy Moya

    Microsoft Hardware User Experience

    www.microsoft.com/hardware

    This posting is provided AS IS with no warranties and confers no rights.

     

    This posting is provided AS IS with no warranties and confers no rights.

    Clear, but why does selecting the incorrect mouse driver give a MUCH better algorithm for controlling the scrolling than the correct driver? A mouse which works with 'some' applications is a waste of time.

    Ok, ok, I see now that the older driver does not support smooth scrolling... I think your approach of attempting to support the most common apps with a list is flawed because there are many many many many apps... how are you going to cover them all.

    I have myself programmed mouse-wheel scrolling for an application that is mentioned in this thread (to my suprise :).... and I have something to say on this issue. The application in question is a 'shy scroller'.... and is written using C++/MFC as many many applications still are (you still officially support it).

    From the MS documentation at http://msdn.microsoft.com/en-us/library/eff58fe7%28v=VS.100%29.aspx (notice latest VS2010 version)

    "The zDelta parameter is a multiple of WHEEL_DELTA , which is set at 120. This value is the threshold for an action to be taken, and one such action (for example, scrolling forward one notch) should occur for each delta."

    Important points:

    • Delta IS a multiple of 120 (not anything else)
    • 120 is the THRESHOLD at which action should be taken (this implies anything smaller than 120 should be ignored)

    I realise you need to change and improve, but I think to blame application developers for not pre-emptively implementing smooth-scrolling is cheeky, when your CURRENT documentation still says to implement something that will not work!

    Please check your programmers documentation next time - you are still giving programmers incorrect information.

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  4. Anonymous
    2010-10-20T15:00:57+00:00

    For an explanation of why scrolling works in some applications but not in others, and what you can do to help make it better, please see this blog post:

    http://microsofthardwareblog.com/?p=935#comments

    Cathy Moya

    Microsoft Hardware User Experience

    www.microsoft.com/hardware

    This posting is provided AS IS with no warranties and confers no rights.

     

    This posting is provided AS IS with no warranties and confers no rights.

    Clear, but why does selecting the incorrect mouse driver give a MUCH better algorithm for controlling the scrolling than the correct driver? A mouse which works with 'some' applications is a waste of time.

    Ok, ok, I see now that the older driver does not support smooth scrolling... I think your approach of attempting to support the most common apps with a list is flawed because there are many many many many apps... how are you going to cover them all.

    I have myself programmed mouse-wheel scrolling for an application that is mentioned in this thread (to my suprise :).... and I have something to say on this issue. The application in question is a 'shy scroller'.... and is written using C++/MFC as many many applications still are (you still officially support it).

    From the MS documentation at http://msdn.microsoft.com/en-us/library/eff58fe7%28v=VS.100%29.aspx (notice latest VS2010 version)

    "The zDelta parameter is a multiple of WHEEL_DELTA , which is set at 120. This value is the threshold for an action to be taken, and one such action (for example, scrolling forward one notch) should occur for each delta."

     

    Important points:

    • Delta IS a multiple of 120 (not anything else)
    • 120 is the THRESHOLD at which action should be taken (this implies anything smaller than 120 should be ignored)

     

    I realise you need to change and improve, but I think to blame application developers for not pre-emptively implementing smooth-scrolling is cheeky, when your CURRENT documentation still says to implement something that will not work!

    Please check your programmers documentation next time - you are still giving programmers incorrect information.

     

     

     

     

    Exactly. What's better than pointing out the errors and flaws from an end user? Being a programmer and proving it's bad.

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