Microsoft Mouse 5000 Scrolling wheel problem and windows 7

Anonymous
2009-12-16T07:07:41+00:00

I've purchased a Microsoft Mouse 5000 recently and from day one i realized that the wheel behavior was weird.

For example in Winamp i can scroll up in the playlist but i have to turn the wheel several times downwards before it scrolls anything.

Also i noticed that the scrolling wheel behaves weird in photoshop when zooming and other programs, i tried the windows seven Intelipoint drivers for the 64 bit version witch i have, with no improvement whatsoever.

I have Windows 7 Ultimate RC (i dont remember the RC Version)

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-19T01:59:27+00:00

This apparently is dependant on the type of Microsoft Mouse you have.

I have a desktop and a laptop.

Desktop uses an old Intellipoint 3.0 while the laptop has a wireless Explorer Mini Mouse.

In the same applications on either machine the scrolling will be different.

The Intellipoint 3.0 will work everywhere as it should while in the same application the Explorer Mini Mouse will just flat out not scroll at all. But it depends on where in the application it is that I'm trying to scroll.

Example:

Microsoft Money:

• ABLE to scroll on Options screen, and dialog boxes.

• NOT able to scroll the account Registrar (really annoying btw)

Xara Xtreme (Imaging program)

• ABLE to scroll in options and dialog boxes, and lists (font selections, etc)

• NOT able to scroll on the main display (similar to Photoshop zooming / panning if ctrl is held while scrolling, the zoom is changed)

But, if I use switch my Intellipoint to the laptop, and use it on the same applications WITH THE SAME DRIVER PACKAGE INSTALLED (just switch which mouse I'm using in the Microsoft Mouse settings) then I can scroll all I want.

Unfortunately I've gotten used to moving to the scroll bar in certain places... but that is REALLY IRRITATING and causes more frustration than the mouse is worth sometimes.... I've had this problem for over a year, and I keep hoping that a new driver update will fix it... unfortunately it hasn't.

PS. I dont' know about you, but I really hate searching through Microsoft's "support" pages. Each page seems so Irrelevant to the terms ya searched for... ...makes things really hard to get figured out.

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  1. Anonymous
    2011-10-29T19:38:37+00:00

    I was having a problem also and from Win geek's idea changed my mouse and all works fine now Thank you.

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  2. Anonymous
    2011-09-10T14:53:42+00:00

    The mouse works fine in MS Office programs but has problem in all versions of Primavera P6. I tried using Intellimouse Explorer Version 3 it works but the mouse move very fast and I change it to Intellimouse Explorer Version 4 and it works fine. Just make an adjustment in scrolling to the lowest level.

    Thank you very much..you save my mouse and make my day.

    Cheers,

    Techhiker

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  3. Anonymous
    2011-04-18T19:53:03+00:00

    To conclude this bug question, I copyed my answer from another post.

    =================================================

    The bug has been fixed in windows update today with intellipoint driver version 8.1.

    They have changed the default scrolling value to 90/-90, and now you can define a non-compatible application list in the mouse scrolling properties settings.

    Weeks ago I have googled a solution in Russian.....that is edit the ApplicationSpecific.xml file. Annotation of that file shows the bug is already well known to the developers of intellipoint, so it is very easy to add a non-smooth scrolling exception manually. I am really disappointed, because as the google results showed ,microsoft have let the little bug lie for years.

    Maybe the smooth scrolling is a good thing, but you should not trouble the ignorant end users before enfore the software developers to accept it. And now you change the "30" to "90"....my 4500 mouse seems loose some scrolling accuracy in browser, but the little start backward when scrolling is also disappeared. It's well. But why dont you just make the 30-90-120 value a user choice? If you cant make a config suit every user, then you should make it configurable to every user.

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  4. Anonymous
    2011-03-25T00:21:06+00:00

    i just wanted to say thank you so much! even microsoft didn't know how to solve this problem! you should go there and help them to work :P

    i really begining to hate microsoft.

    anyway i just wanted to add that if you want the best result of scrolling and using all the buttons(side scroll too!!)**** you should chose the IntelliMouse Explorer 4.0. I checked everyone, and I'm using the Wireless Mouse 5000.

    i hope i could help too cause that really frustrated me.

    have a great day!

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