Microsoft Mouse 5000 Scrolling wheel problem and windows 7

Anonymous
2009-12-16T07:07:41+00:00

I've purchased a Microsoft Mouse 5000 recently and from day one i realized that the wheel behavior was weird.

For example in Winamp i can scroll up in the playlist but i have to turn the wheel several times downwards before it scrolls anything.

Also i noticed that the scrolling wheel behaves weird in photoshop when zooming and other programs, i tried the windows seven Intelipoint drivers for the 64 bit version witch i have, with no improvement whatsoever.

I have Windows 7 Ultimate RC (i dont remember the RC Version)

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-12-19T01:59:27+00:00

This apparently is dependant on the type of Microsoft Mouse you have.

I have a desktop and a laptop.

Desktop uses an old Intellipoint 3.0 while the laptop has a wireless Explorer Mini Mouse.

In the same applications on either machine the scrolling will be different.

The Intellipoint 3.0 will work everywhere as it should while in the same application the Explorer Mini Mouse will just flat out not scroll at all. But it depends on where in the application it is that I'm trying to scroll.

Example:

Microsoft Money:

• ABLE to scroll on Options screen, and dialog boxes.

• NOT able to scroll the account Registrar (really annoying btw)

Xara Xtreme (Imaging program)

• ABLE to scroll in options and dialog boxes, and lists (font selections, etc)

• NOT able to scroll on the main display (similar to Photoshop zooming / panning if ctrl is held while scrolling, the zoom is changed)

But, if I use switch my Intellipoint to the laptop, and use it on the same applications WITH THE SAME DRIVER PACKAGE INSTALLED (just switch which mouse I'm using in the Microsoft Mouse settings) then I can scroll all I want.

Unfortunately I've gotten used to moving to the scroll bar in certain places... but that is REALLY IRRITATING and causes more frustration than the mouse is worth sometimes.... I've had this problem for over a year, and I keep hoping that a new driver update will fix it... unfortunately it hasn't.

PS. I dont' know about you, but I really hate searching through Microsoft's "support" pages. Each page seems so Irrelevant to the terms ya searched for... ...makes things really hard to get figured out.

Was this answer helpful?

0 comments

70 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2011-12-07T03:32:42+00:00

    Hi Contiusa

    Windows 7 is an amazing OS. the issue is that Microsoft Failed to support their own hardware on their own platform properly.. You know. they are busy supporting the Mac community and iPhone owners in the Business market !!! anyway.

    Try the solution i stated at the begining of this forum (try the new intellipoint software). It it does not work at all then i am afraid the only thing you can do is to get a different mouse.

    I would never go back to XP :-)

    regards

    Win7-Geek

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-12-07T03:14:34+00:00

    Guys, what a pain... The wheel of my Wireless Mouse 5000 sucks with Safari in Windows 7. And the weird stuff is that it worked like butter with Safari in XP. With IE it works so so, too loose for my taste, but at least it scrolls, but with Safari it does not work unless I check Safari in the programs that don't scroll correctly, and when I does it scrolls in leaps, when I lose track of the line that I was looking at. Note, I can't even bare to think to use IE as my standard browser.

    Sincerely, Windows 7 is a bag of bugs, years after its beta launch and even more years after Vista was launched, which is a sparring version. So, this is unacceptable, especially because these features were working perfectly in XP.

    I tried Windows 7 in December 2010 and I had to go back to XP. It almost made nuts, and now, almost a year later, things improved some, but this is still far from a shelve product. Now I know how a beta tester fells like. The difference is that I am paying for it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-11-01T21:37:06+00:00

    That's how I "solved" this thing also...

    By the way, the aberrant wheel behaviour that some Microsoft mice have can be easily reproduced in Logitech mice with Hyper-fast scrolling too, if you enable the smooth scrolling both in the mouse and in Setpoint it will behave just like a crappy Microsoft wheel.

    Posting this so you would understand just how easy would be for Microsoft to fix this...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2011-11-01T21:26:58+00:00

    I found that once I changed from a Microsoft mouse to a Logitech one the problems disappeared.....

    Was this answer helpful?

    0 comments