Microsoft Mouse 5000 Scrolling wheel problem and windows 7

Anonymous
2009-12-16T07:07:41+00:00

I've purchased a Microsoft Mouse 5000 recently and from day one i realized that the wheel behavior was weird.

For example in Winamp i can scroll up in the playlist but i have to turn the wheel several times downwards before it scrolls anything.

Also i noticed that the scrolling wheel behaves weird in photoshop when zooming and other programs, i tried the windows seven Intelipoint drivers for the 64 bit version witch i have, with no improvement whatsoever.

I have Windows 7 Ultimate RC (i dont remember the RC Version)

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-12-19T01:59:27+00:00

This apparently is dependant on the type of Microsoft Mouse you have.

I have a desktop and a laptop.

Desktop uses an old Intellipoint 3.0 while the laptop has a wireless Explorer Mini Mouse.

In the same applications on either machine the scrolling will be different.

The Intellipoint 3.0 will work everywhere as it should while in the same application the Explorer Mini Mouse will just flat out not scroll at all. But it depends on where in the application it is that I'm trying to scroll.

Example:

Microsoft Money:

• ABLE to scroll on Options screen, and dialog boxes.

• NOT able to scroll the account Registrar (really annoying btw)

Xara Xtreme (Imaging program)

• ABLE to scroll in options and dialog boxes, and lists (font selections, etc)

• NOT able to scroll on the main display (similar to Photoshop zooming / panning if ctrl is held while scrolling, the zoom is changed)

But, if I use switch my Intellipoint to the laptop, and use it on the same applications WITH THE SAME DRIVER PACKAGE INSTALLED (just switch which mouse I'm using in the Microsoft Mouse settings) then I can scroll all I want.

Unfortunately I've gotten used to moving to the scroll bar in certain places... but that is REALLY IRRITATING and causes more frustration than the mouse is worth sometimes.... I've had this problem for over a year, and I keep hoping that a new driver update will fix it... unfortunately it hasn't.

PS. I dont' know about you, but I really hate searching through Microsoft's "support" pages. Each page seems so Irrelevant to the terms ya searched for... ...makes things really hard to get figured out.

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  1. Anonymous
    2014-03-15T15:05:21+00:00

    I have a Microsoft Wireless 5000 mouse. When I try to middle mouse click and drag, I lose what I was working on, and my computer goes to a blank page.

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  2. Anonymous
    2013-06-02T18:20:44+00:00

    I have extremely wierd scrolling issues since I installed driver version 8.20.409.0. I searched everywhere on the MS website to figure out what happened between 7 and 8.2. Only thing I could find, were answers that there could be conflitcts between old drivers and new ones. Well....DUH! I could not figure out how to uninstall old drivers. Going to the control panel and the device manager did not yield any results. MS never really helped in describing how to find all old drivers.

    I had to run into this article by The Geek:

    http://www.howtogeek.com/howto/windows-vista/remove-old-drivers-after-upgrading-to-new-hardware/

    just to figure out to to find hidden drivers. Turns out, I had about a dozen HID drivers, and half a dozen other drivers. I deleted them all, including the current driver for my mouse. My obviously did not work at all after that. I unplugged the mouse from it's USB spot, plugged it back in. The 8.20.409.0 version reinstalled itself, and now the mouse works wonderfully!

    A word to Microsoft, if anyone ever reads this:

    Not everybody is an expert on finding and manipulating hidden system files! You have a thing or two to learn from people like "The Geek" I linked to above in how to briefly describe how to perform certain functions in a step-by-step, specific manner as "The Geek!"

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  3. Anonymous
    2012-07-20T22:29:36+00:00

    Brilliant! Thanks.

    I didn't have IntelliMouse Explorer 3 so I just downloaded the driver

    and installed it. It fixed everything, and new settings menu seems to work for my mouse.

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  4. Anonymous
    2012-06-19T02:00:01+00:00

    I can't believe it has been since January 10, 2010 and they still have not fixed this issue with the Intellipoint driver.

    This is really poor support Microsoft.

    I did however find a pseudo fix in the meantime.

    1. I pinned the Mouse properties from Control panel into the Start Menu
    2. I checked the box "Enable program-specific settings"
    3. On the Wheel tab I clicked "Identify programs that don't scroll correctly"

    3.a) I added "Windows Explorer" to the list.

    All in all, the mouse works and it is a very nice mouse.

    My consensus for this product and Microsoft.

    The hardware gets 9/10

    The software support gets 3/10 (You did have some response in this forum - although not the correct solution)

    Haleabus

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