Error 2738 could not access VBScript run time for custom action.

Anonymous
2010-01-02T20:10:28+00:00

I'm attempting to activate my Virgin Mobile Broadband2Go device on my Acer Aspire 1410 running 64-bit Windows 7 Home Premium.  The installation aborts mid-way through with Error 2738 -- could not access VBScript run time for custom action.  I was able to successfully install on my wife's HP with the same OS, so the problem is not with the Broadband2Go device.  Command "regsvr32 vbscript.dll" did not fix the problem.

Windows for home | Previous Windows versions | Apps

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Anonymous
2012-04-20T18:29:01+00:00

Microsoft has created a Fix-It for this!  

What this Fix it does is to remove incorrect or corrupt registry entries that interfere with VB support in windows and then re-registers the DLL ensuring that the correct registry setting are there. After running the Fix it solution you may be able to immediately  try the operation that previously gave you the error, but to be sure, a reboot is suggested. This will address similar issues with other programs as well and not just the applications that are specifically mentioned in this thread.

The link to the Fix it is: http://go.microsoft.com/?linkid=9804433

Thanks!

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  1. Anonymous
    2010-05-12T18:17:12+00:00

    I solved the problem by running the McAfee removal and cleanup utility downloaded from their website. It set the registry key back correct and probably fixed other future problems.

    Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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  2. Anonymous
    2010-05-26T22:04:07+00:00

    The common cause of this problem is caused by McAfee virus scanner preinstalled with computers. We have over 10+ laptops and tested the compatibiity with Broadband2 Go. All laptop failed to install with error 2738 had McAfee installed. You should be able to fix this problem by running McAfee cleaner as suggested above. http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    MF caused more headache than benefits ....

    AlexC

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