My computer keeps shutting down...help please!

Anonymous
2010-05-06T02:04:42+00:00

My computer shuts down unexpectedly...no warnings no error messages. I just installed Windows 7 successfully and it shut down after a few minutes online. Sometimes it shuts down after 2 or 3 minutes, sometimes longer. I was hoping it was a virus, so I did a clean install with Windows 7. Looks like that didn't help. Could it be the hard drive? Is there any way to troubleshoot what the problem could be? Could something inside the computer be loose? Any help would be really appreciated!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2011-10-08T13:05:26+00:00

    unscrew and remove cover over ram and hard drive and clean all air vent mesh with tooth brush worked for me

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  2. Anonymous
    2011-10-10T09:55:28+00:00

    Brilliant! Who would have thought that such a little thing would do so much. When I finally got the cover off I discovered a blanket of dust blocking the vent area leading to the fan. Cleaned it up good and it is now working perfectly! Great advise

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  3. Anonymous
    2011-10-10T13:10:06+00:00

    I too had this problem and i boiled it down to an over heating problem on the Ram fan. Just take off the back of your laptop and clean away the dust build up on the vent mesh with a toothbrush. problem solved for me i thought it was a software or a hardware problem but after cleaning all air vents the laptop has not shut down as of yet in the past week.

    Hope this helps

    Sorry i should also of added that i am using an acer aspire 6920g laptop, i disconnected and taken out Fan to get at the the inner component which i think is a heat sink and this had a lot of fluff build up blocking air from cooling.

    i notice since cleaning, all temps have all gone back to normal settings

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  4. Anonymous
    2012-01-22T22:15:00+00:00

    it does all 3

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  5. Anonymous
    2012-01-22T22:20:16+00:00

    Hi greenjeans327,

    Although your problem is similar it probably has different possible causes and fixes so

    please start your own thread with all the info we need to help us help you.

    How to ask a question

    http://support.microsoft.com/kb/555375

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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