My computer keeps shutting down...help please!

Anonymous
2010-05-06T02:04:42+00:00

My computer shuts down unexpectedly...no warnings no error messages. I just installed Windows 7 successfully and it shut down after a few minutes online. Sometimes it shuts down after 2 or 3 minutes, sometimes longer. I was hoping it was a virus, so I did a clean install with Windows 7. Looks like that didn't help. Could it be the hard drive? Is there any way to troubleshoot what the problem could be? Could something inside the computer be loose? Any help would be really appreciated!

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  1. Anonymous
    2010-05-10T00:13:47+00:00

    Try using the techniques in the clean boot article to try to identify/isolate any software that may be involved in the behavior you are experiencing.

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  2. Anonymous
    2010-05-10T00:31:30+00:00

    I will. I just thought that installing Windows 7 with a clean install would get rid of any software issues. That's not true?

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  3. Anonymous
    2010-05-10T00:40:21+00:00

    Sometimes driver packages include add-on utilities and the like.  It would be good to try to eliminate as much as possible.  It's hard to say what precisely will be running on a clean install - not everyone's idea of a clean install is the same.

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  4. Anonymous
    2010-05-10T00:49:35+00:00

    Ok. Thanks for the help.

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  5. Anonymous
    2010-05-10T01:27:58+00:00

    On Mon, 10 May 2010 00:31:30 +0000, Chameleon5565 wrote:

    > I will. I just thought that installing Windows 7 with a clean install would get rid of any software issues. That's not true?

    It's generally true. But be aware of the following:

    1. Problems can be caused by drivers that you've also reinstalled.
    2. If you have an OEM copy of Windows that came with the computer,

    problems can be caused by other software that came with it.

    1. If your problems were caused by malware, you could very possibly

    quickly repeat the same behavior that got you infected, and have the

    same problems almost immediately.

    1. Problems that people think are software ones are often hardware

    ones.

    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003

    Ken Blake

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