My computer keeps shutting down...help please!

Anonymous
2010-05-06T02:04:42+00:00

My computer shuts down unexpectedly...no warnings no error messages. I just installed Windows 7 successfully and it shut down after a few minutes online. Sometimes it shuts down after 2 or 3 minutes, sometimes longer. I was hoping it was a virus, so I did a clean install with Windows 7. Looks like that didn't help. Could it be the hard drive? Is there any way to troubleshoot what the problem could be? Could something inside the computer be loose? Any help would be really appreciated!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-09-18T02:15:18+00:00

    Hi,

    To isolate the issue, we would like to know the following:

    • Which version of Windows are you using?
    • Do you receive any error messages? If yes, send us a screenshot.
    • Have you done any configurations prior to this concern? If yes, please specify.

    For possible resolution, check this link out.

    Regards.

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  2. Anonymous
    2016-10-13T19:09:51+00:00

    Neither, it just closes and as a result the USB port will not charge my cell phone.  I would just like to keep the  usb ports on and charging any device connected.

    How do I correct this problem or is it fixable?  it is a laptop using MS 10

    ******@att.net

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  3. Anonymous
    2017-01-14T22:56:24+00:00

    It shuts down, and re-starts with a blue screen and asks how I want to continue- normally, or in safe mode.

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  4. Anonymous
    2017-01-19T11:24:53+00:00

    To help address your concern regarding automatic restart on your PC, give us more details on the following:

    • Are you still experiencing the issue until now?
    • Did you make any change before noticing the issue?
    • Have you tried previous suggestions from this thread?

    We look forward to your response.

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  5. Anonymous
    2017-01-19T11:42:39+00:00

    There is a nice wiki article that describes what you need to do to get help with your Blue Screen of Death (BSOD).

    Click this link and follow the directions, then create a new question/topic/thread about your specific issue.

    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/my-computer-keeps-shutting-downhelp-please/796117ea-36d0-4f26-a196-0dac70bc4323

    To create a new question/topic/thread at the top of the page click Participate then Ask a Question to get started:

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