Blue Screen 0x124 - WHEA_UNCORRECTABLE_ERROR

Anonymous
2010-06-19T14:51:54+00:00

Original Title: "Getting BSoD ... I am using Intel S5520sc MB and dual xeon e5620 processor"

I am continuiously getting BSoD. I am using Intel S5520sc MB and dual xeon e5620 processors, Nvidia Quadro Fx 4800. I have updated intel bios and reinstalled windows 7. But i am still getting BSoD. I am looking forward for your solution to help me out of this problems. It will be kind of you ppl if help me sorting the problem as soon as possible.

Almost forgot i checked the mini dump file from BlueScreenView what i got wasa hal.dll+12903 and ntoskrnl.exe+186513

Regards

Jibran Hanif

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-06-19T15:52:48+00:00

Verifier picked on Lycosa.sys, as Andre mentioned.

The other dump showed a  0x124 - that's WHEA_UNCORRECTABLE_ERROR - "This bug check indicates that a fatal hardware error has occurred."  This can indicate that you have  some faulty hardware, unfortunately, probably the processor or perhaps the motherboard. Additional things you can try, though, just to see... Ensure that the system has adequate cooling and ventilation. Test RAM, reseat RAM and the processor if you can.  If the BIOS is the latest, consider reverting to a previous version and see if that helps.  If not, upgrade to the newest BIOS available.  Also double-check BIOS settings; perhaps, note current settings, reset the BIOS defaults, and then adjust those settings you know are necessary to adjust.  Double-check voltage, etc. and ensure/verify CPU compatibility with the motherboard.  If you're overclocking, stop.

The specific details about the hardware error you encountered indicate a fatal machine check exception due to Micro-Architectural Error (X64_0x124_GenuineIntel_PROCESSOR_MAE).  The specific reason is difficult to assess - it is characterized as "Internal unclassified".  

You do have a few stale drivers that you could remove or update to check the issue, but if that doesn't have an effect, focus on the referenced hardware.

mcdbus.sys 2/24/2009

e1q60x64.sys 4/3/2009

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  1. Anonymous
    2010-06-27T14:26:45+00:00

    On Sun, 27 Jun 2010 07:33:04 +0000, Jibran Hanif wrote:

    > re-installed windows 7 and stil the same bsod can it be a bug in windows :S

    Almost certainly it's a hardware issue, not a Windows one.

    Ken Blake

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  2. Anonymous
    2010-06-27T15:58:17+00:00

    The only way to be very certain that a stale driver isn't involved, is for it to not be loaded.  If the same stale drivers landed on the system, you'd be in the same place if the driver is at fault.  So get rid of the stale drivers and check the behavior, to eliminate them from consideration.

    The dumps are pointing to faulty hardware.  You've replaced the hardware (2 procs and a mobo) once; the odds of encountering another piece of faulty hardware would seem to be slimmer, but not impossible.

    Do you have a dump from the latest BSOD, after reinstalling? Perhaps the symbols will be available now, depending on what updates you installed.

    Have you tried removing / disabling a physical processor?

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  3. Anonymous
    2010-06-27T16:14:48+00:00

    yes i do have the latest dump my vendor did that but it kept on crashing... will be getting my all rams replaced tooo by tuesday.... dont have idea whats goin on :(

    http://cid-b6373b556feed6d9.office.live.com/browse.aspx/.Public?uc=1

    download the latestdump.rar from the above link

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  4. Anonymous
    2010-06-27T16:21:19+00:00

    You're back to a fatal machine check exception - Micro-Architectural Error - internal unclassified (X64_0x124_GenuineIntel_PROCESSOR_MAE).

    You're running a new BIOS (5/6/2010), aren't overclocking, and the previously mentioned third-party drivers are gone.  Seems pretty sure to be a hardware failure.

    Try removing / disabling one processor to see if the behavior persists.  Work through the components with the vendor - they should be able to support the hardware so you can get a stable system.

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