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**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
|---|
| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
|---|
Would really like to see the out come with this, as I am another one stuck with bad drivers for a 6280 using Win 7 x64.
Installed 7 Ultimate as soon as the free upgrade came in the mail (built new system 6 months ago and purchased vista x64 with free 7 x64 offer), Installed it and only one of the 6 printers had drivers available. Reinstalled Vista x64 until the other day when I called Xerox and was promised that there were windows 7 x64 drivers that worked now for the Xerox 6280, my main printer. Well here I am after spending the last 3 days installing everything and guess what, the printer ONLY works when printing a test page, when you try and print from anything else you set this.
Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bd3ca
Fault Module Name: xrpscznr.dll
Fault Module Version: 0.3.1281.4208
Fault Module Timestamp: 4845160c
Exception Code: c000041d
Exception Offset: 0000000000011bc7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 5be7
Additional Information 2: 5be7fb6df65c067feab9c766c1248bcc
Additional Information 3: 7acd
Additional Information 4: 7acd5c79374bbfd6c00bdc9b47b127ae
1am and i need to be back here at work for 8, and I am screwed with no printer...
UPDATE on Windows 7 X64 drivers for the Phaser 6280 laser printers.
Call Xerox support @877-571-7765 and they will help you as there are beta drivers available, but only through them, they will be posted on the web but not for about another month.
Two thumbs up for Xerox Support!
