Unable to print on Xerox Phaser 6180MFP "Print driver host for 32 bit applications has stopped working" Windows 7

Anonymous
2009-12-11T02:30:17+00:00

**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'

I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP.  I downloaded the 64 bit driver and installed it.  The test page printed out just fine during installation.  Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'.  The system cannot solve the problem and I can't find anything helpful on the microsoft support site. 

Can anyone help?

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-10-29T00:12:30+00:00

Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process.  Launch the 64bit version of IE rather than the 32bit version.  The splwow64 process is only used by 32bit applications.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2011-03-29T21:41:47+00:00

Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2010-01-22T23:33:19+00:00

I'm back!

My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.

To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.

Customer Service
For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503

Was this answer helpful?

0 comments

61 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2011-01-04T22:35:42+00:00

    Thanks for the hint. Unfortunately, I'm unable to select the option to disable spooling; whenever I change this option and hit Apply or OK, I get an error message about Windows not being able to save the settings. I can change everything else without problems. A bit fishy, really.

    However, after much experimenting I was able to solve the problem on my machine. It turned out that BitDefender Internet Security 2011 is the culprit: Disabling its "Active Virus Control" and IDS features (under Advanced Settings in Expert mode), or adding splwow64 to the exception list, allows printing from 32-bit programs.

    I should add that this is with only the default updates installed, i.e. without SP1 beta and the legacy printing fix.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-01-14T17:31:21+00:00

    This does not help in anyway.  There are known problems with legacy drivers for HP etc. involving 32 bit applications and splwow64.exe which must be resolved by Microsoft and HP as well as Xerox etc.  Thehttp://support.microsoft.com/kb/979681 hotfix also does absolutely nothing to resolve this issue.

    So we continue to have problems printing to the LaserJet 4100 and P4015n printers with no resolution in sight.

    Can Microsoft please try a little harder to resolve this problem??

    Was this answer helpful?

    0 comments