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**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
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| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
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Thank you for your feedback, K. Lam. We have been looking into these issues. Regarding the issue with the print driver for the Xerox Phaser 8560 MFP, I would recommend trying out our latest version of the Xerox Global Print Driver. The Xerox Global Print Driver has been tested extensively with Windows 7. You can find this driver by visitingwww.xerox.com/global and clicking on theGet Driver link. The Phaser 8560 MFP does have full feature support in the Xerox Global Print Driver meaning that you will have access to the full capability of the driver you enjoyed prior to migrating to Windows 7.
Regarding the trouble you have encountered with the scan utility, have you tried using the latest version of the scan driver on Xerox.com? Is this also problematic?
| Network<br> Scan driver installer 64-bit | <br> | --- | <br> | Version: 4.88.10.19 | Date: 11/23/2009 | Size: 8.9MB | Language: English (US) | <br> | 64-bit Network Scan driver installer for the Phaser 8560MFP. This driver uses the Add Scanner Wizard to install the TWAIN or WIA drivers and Xerox Scan Utility. Microsoft WHQL certified. | <br> | Note: This driver supports network connections only, no USB support. | <br> | --- | --- | |||||
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> USB<br> Scan driver installer 64-bit | <br> | --- | <br> | Version: 4.88.10.19 | Date: 11/23/2009 | Size: 8.9MB | Language: English (US) | <br> | 64-bit USB Scan driver installer for the Phaser 8560MFP. This driver uses the Add Scanner Wizard to install the TWAIN or WIA drivers and Xerox Scan Utility. Microsoft WHQL certified. | <br> | Note: This driver supports USB connections only, no network support. | <br> | --- | --- |
Hi JacobyDavid. The drivers that were posted in February 2010 are the newest version available.
I would also encourage you to try the hotfix that Alan Morris has suggested in his post below.
If you are still encountering problems, please contact us using the contact information for our Welcome Center that was supplied earlier in this thread so we can work with you to troubleshoot this problem.
