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**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
|---|
| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
|---|
Browsing the web seems to suggest that other programs and printers are affected as well.
As for my case, it's a Xerox, too, Phaser 6130 (on W7 64 Ultimate), and some 32-bit applications print all right (including all DTP applications from Corel, Acrobat Reader and many others) while others (OpenOffice, an e-mail client, Opera browser do not). A very swift fix is required, form either company, or in close co-operation.
OK, I identified it on my 6130, I don't know if it can be solved with other printers with equal ease or not. I my case, the job control part of the driver seems to cause the trouble. The solution is to either turn on Job Control or High speed printing (this latter disables some job control features that I don't need, anyway) in Printer Properties > Configuration to make it work flawlessly from the previously misbehaving applications.
Alan, could you contact Xerox somehow about this issue? It's not Microsoft's fault, obviously, but you must have much better contacts to people at major hardware vendors than us mere mortals could have. All I could find was a live chat at Xerox where I was politely but positively refused because I'm not from the US. I was told to contact my local Xerox distributor who would, of course, know as much about the inner workings of the drivers of their printers as I do about the other side of the moon... :-)
A quick Google search shows that this K. Korsky has to be Kathren Korsky at Xerox.
