Unable to print on Xerox Phaser 6180MFP "Print driver host for 32 bit applications has stopped working" Windows 7

Anonymous
2009-12-11T02:30:17+00:00

**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'

I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP.  I downloaded the 64 bit driver and installed it.  The test page printed out just fine during installation.  Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'.  The system cannot solve the problem and I can't find anything helpful on the microsoft support site. 

Can anyone help?

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-10-29T00:12:30+00:00

Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process.  Launch the 64bit version of IE rather than the 32bit version.  The splwow64 process is only used by 32bit applications.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

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Anonymous
2011-03-29T21:41:47+00:00

Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011

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Anonymous
2010-01-22T23:33:19+00:00

I'm back!

My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.

To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.

Customer Service
For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503

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  1. Anonymous
    2010-11-19T23:25:41+00:00

    I had this "Print driver host for 32 bit applications has stopped working" problem with Windows 7 64-bit and the Xerox Phaser 6180MFP.  I cleared the print queue, deleted the printer as sugggested by K. Kosrky, and re-installed the printer using the latest 64-bit printer drivers downloaded from Xerox.  I did this via Ethernet (with USB disabled, which seemed to keep loading the (older?) Windows 7 drivers automatically).  At any rate, I was still getting the error message. 

    After trying several other ideas, I disabled the print queue for this printer and have this PC print directly to the printer.  (Control Panel - Devices and Printers - Xerox 6180MFP - (right click) Printer Properties - Advanced - Print Directly to the Printer).   Worked like a charm.

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  2. Anonymous
    2010-10-28T21:57:03+00:00

    I have a Fujitsu tablet with Win7 preinstalled. I'm trying to change the print settings to B&W for my Lexmark 2670 to print an Acrobat doc in IE8 that I must get to the WA state patrol, but it keeps crashing and I can't save my work. It happens with many printing jobs, but usually it prints first and, ostensibly, restarts itself. Not with Acrobat. How do I fix it?

    Thank you,

    Mike

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: splwow64.exe

      Application Version: 6.1.7600.16385

      Application Timestamp: 4a5bd3ca

      Fault Module Name: StackHash_6d3f

      Fault Module Version: 6.1.7600.16559

      Fault Module Timestamp: 4ba9b802

      Exception Code: c0000374

      Exception Offset: 00000000000c6df2

      OS Version: 6.1.7600.2.0.0.768.3

      Locale ID: 1033

      Additional Information 1: 6d3f

      Additional Information 2: 6d3f6cf7894780e31453cb0e4af869ec

      Additional Information 3: 39b2

      Additional Information 4: 39b21dbacacc9e6aee025fd700da664e

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