Unable to print on Xerox Phaser 6180MFP "Print driver host for 32 bit applications has stopped working" Windows 7

Anonymous
2009-12-11T02:30:17+00:00

**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'

I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP.  I downloaded the 64 bit driver and installed it.  The test page printed out just fine during installation.  Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'.  The system cannot solve the problem and I can't find anything helpful on the microsoft support site. 

Can anyone help?

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-10-29T00:12:30+00:00

Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process.  Launch the 64bit version of IE rather than the 32bit version.  The splwow64 process is only used by 32bit applications.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

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Anonymous
2011-03-29T21:41:47+00:00

Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011

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Anonymous
2010-01-22T23:33:19+00:00

I'm back!

My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.

To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.

Customer Service
For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503

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  1. Anonymous
    2009-12-21T22:48:25+00:00

    Hi Chris,

    We, at Xerox, would like to help you resolve this problem. Please contact Xerox customer support for more assistance in troubleshooting this problem.

    Here is the contact information: 1-800-821-2797 (USA) or TTY 1-800-855-2880.

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  2. Anonymous
    2009-12-19T12:47:15+00:00

    Hi Alan

    I have the same problem.  Windows 7, Xerox printer (Phaser 6280DN) using drivers downloaded from windows update. It works OK with 64 bit applications (internet explorer 64 bit, and print test page all work ok).   However, when using any other application (in this case Open Office 3.1.1), I get the same "Print Driver Host for 32 bit applications has stopped working" error.

    Below is one of my report.wer outputs as requested for previous poster.

    Any guidance on how to resolve would be greatly appreciated.

    Chris

    Version=1

    EventType=APPCRASH

    EventTime=129056989676190080

    ReportType=2

    Consent=1

    UploadTime=129056991473313236

    ReportIdentifier=36d5bc79-ec99-11de-8e82-0024e8e7e3f6

    IntegratorReportIdentifier=36d5bc78-ec99-11de-8e82-0024e8e7e3f6

    Response.BucketId=7235262

    Response.BucketTable=4

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=splwow64.exe

    Sig[1].Name=Application Version

    Sig[1].Value=6.1.7600.16385

    Sig[2].Name=Application Timestamp

    Sig[2].Value=4a5bd3ca

    Sig[3].Name=Fault Module Name

    Sig[3].Value=xrpscznr.dll

    Sig[4].Name=Fault Module Version

    Sig[4].Value=0.3.1281.4208

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=4845160c

    Sig[6].Name=Exception Code

    Sig[6].Value=c000041d

    Sig[7].Name=Exception Offset

    Sig[7].Value=0000000000011bc7

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.1.7600.2.0.0.768.3

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=2057

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=5be7

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=5be7fb6df65c067feab9c766c1248bcc

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=7acd

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=7acd5c79374bbfd6c00bdc9b47b127ae

    UI[2]=C:\Windows\splwow64.exe

    UI[3]=Print driver host for 32bit applications has stopped working

    UI[4]=Windows can check online for a solution to the problem.

    UI[5]=Check online for a solution and close the program

    UI[6]=Check online for a solution later and close the program

    UI[7]=Close the program

    LoadedModule[0]=C:\Windows\splwow64.exe

    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\Windows\system32\kernel32.dll

    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

    LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll

    LoadedModule[5]=C:\Windows\system32\msvcrt.dll

    LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll

    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll

    LoadedModule[8]=C:\Windows\system32\USER32.dll

    LoadedModule[9]=C:\Windows\system32\GDI32.dll

    LoadedModule[10]=C:\Windows\system32\LPK.dll

    LoadedModule[11]=C:\Windows\system32\USP10.dll

    LoadedModule[12]=C:\Windows\system32\WINSPOOL.DRV

    LoadedModule[13]=C:\Windows\system32\IMM32.DLL

    LoadedModule[14]=C:\Windows\system32\MSCTF.dll

    LoadedModule[15]=C:\Windows\system32\guard64.dll

    LoadedModule[16]=C:\Windows\system32\fltlib.dll

    LoadedModule[17]=C:\Windows\system32\RpcRtRemote.dll

    LoadedModule[18]=C:\Windows\system32\secur32.dll

    LoadedModule[19]=C:\Windows\system32\SSPICLI.DLL

    LoadedModule[20]=C:\Windows\system32\credssp.dll

    LoadedModule[21]=C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

    LoadedModule[22]=C:\Windows\system32\ole32.dll

    LoadedModule[23]=C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL

    LoadedModule[24]=C:\Windows\system32\VERSION.dll

    LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll

    LoadedModule[26]=C:\Windows\system32\shell32.dll

    LoadedModule[27]=C:\Windows\system32\SHLWAPI.dll

    LoadedModule[28]=C:\Windows\system32\CRYPTBASE.dll

    LoadedModule[29]=C:\Windows\system32\uxtheme.dll

    LoadedModule[30]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6\comctl32.dll

    LoadedModule[31]=C:\Windows\system32\apphelp.dll

    LoadedModule[32]=C:\Windows\system32\CLBCatQ.DLL

    LoadedModule[33]=C:\Windows\system32\PROPSYS.dll

    LoadedModule[34]=C:\Windows\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL

    LoadedModule[35]=C:\Windows\system32\mscms.dll

    LoadedModule[36]=C:\Windows\system32\USERENV.dll

    LoadedModule[37]=C:\Windows\system32\profapi.dll

    LoadedModule[38]=C:\Windows\system32\spool\DRIVERS\x64\3\PS5UI.DLL

    LoadedModule[39]=C:\Windows\system32\spool\DRIVERS\x64\3\xrpscznu.dll

    LoadedModule[40]=C:\Windows\system32\spool\DRIVERS\x64\3\xrpscznr.dll

    LoadedModule[41]=C:\Windows\system32\spool\DRIVERS\x64\3\xrpsczne.fpl

    LoadedModule[42]=C:\Windows\system32\Ws2_32.DLL

    LoadedModule[43]=C:\Windows\system32\NSI.dll

    LoadedModule[44]=C:\Windows\system32\DNSAPI.dll

    LoadedModule[45]=C:\Windows\system32\IPHLPAPI.DLL

    LoadedModule[46]=C:\Windows\system32\WINNSI.DLL

    LoadedModule[47]=C:\Windows\system32\rasadhlp.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

    ConsentKey=APPCRASH

    AppName=Print driver host for 32bit applications

    AppPath=C:\Windows\splwow64.exe

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