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**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
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| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
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Hello Alan,
I'm hoping you can help me since I'm having a very similar problem. I'm running Win7 Pro 64-bit, and I have a HP CP1215. Printing from certain 32-bit applications crashes splwow64.exe just as described above.
I've applied the newest drivers I could find on HP's website (which are actually quite old, version 20080208), and also the most recent firmware. I've tried reinstalling the printer driver a number of times, and also applying HP's Universal Print Driver (which doesn't work at all for this printer, apparently). Curiously enough, I didn't experience this issue at first, but suddenly it appeared, and I can't think of anything I could have done to cause this.
Thinking that the fix described in KB979681 might solve the problem, I've installed SP1 RC1. splwow64.exe has been updated to version 6.1.7601.17105 and not 6.1.7600.20623 as described in the KB article, and the time stamps don't match either (mine is 30-09-2010); but I suppose this is because the file has been installed through the service pack and not the hotfix. Anyway, it still doesn't work; sometimes even the host application (like Adobe Reader or Word 2010) itself crashes when I try to print.
I can provide the full crash report if you're interested. I appreciate any help on this issue.
Regards,
Anders
I had this "Print driver host for 32 bit applications has stopped working" problem with Windows 7 64-bit and the Xerox Phaser 6180MFP. I cleared the print queue, deleted the printer as sugggested by K. Kosrky, and re-installed the printer using the latest 64-bit printer drivers downloaded from Xerox. I did this via Ethernet (with USB disabled, which seemed to keep loading the (older?) Windows 7 drivers automatically). At any rate, I was still getting the error message.
After trying several other ideas, I disabled the print queue for this printer and have this PC print directly to the printer. (Control Panel - Devices and Printers - Xerox 6180MFP - (right click) Printer Properties - Advanced - Print Directly to the Printer). Worked like a charm.
