This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
**Original Title**Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'
I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP. I downloaded the 64 bit driver and installed it. The test page printed out just fine during installation. Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'. The system cannot solve the problem and I can't find anything helpful on the microsoft support site.
Can anyone help?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process. Launch the 64bit version of IE rather than the 32bit version. The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Xerox has new driver for Phaser 6130 that fixes the issue dated 3-25-2011
I'm back!
My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.
To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.
| Customer Service |
|---|
| For General enquiries call us on 0870 873 3873 or<br>email us. Non-technical enquiries only. <br><br> <br><br>For Account enquiries call us on <br><br>0870 400 8904/5 or email us. <br><br>Account and Machine Serial number required <br><br> <br><br>For technical enquiries please call our Welcome Centre on 0870 900 5501 <br><br>A Machine Serial Number is required <br><br> <br><br>For Paper, Consumables and other Supplies call 0870 900 5503 |
|---|
In my particular case, I experienced several other problems, including absolutely no way to print to it as a network printer. The final solution that took me half a day of experimentation to figure out was to make sure every trace of Xerox' own driver (downloaded from their website) was completely removed and to allow Win7/64 to install its own bundled printer driver. Everything returned to normal, all applications print and the printer is part of the LAN now. But I don't know if your particular model is covered by Win 7 or not.
I wrote a complete description of the issues but the report I sent in was immediately dismissed by Xerox because I'm from outside the US. Frustrating and, what's more problematic in this case, plain stupid. But if somebody would have a way to contact Xerox so that I can send them my description and accompanying test files that clearly demonstrate issues with their printer driver, I'd still be willing to. But I won't contact my local distributor, as I mentioned in my previous post, they would never be able to do anything with that material, that's for sure.
Since there have been no posts over the past 5 days or so, I suspect there has been some resolution to this issue. Could someone provide a clear resolution for this. In my case I cannot print to any printer (Xerox 6180-MFS, even pdf writer) from almost all applications (am using Windows 7 64-bit professional).
Thanks, sm80171
