blue screen and stop error 0x00000024 on startup windows XP

Anonymous
2009-12-08T15:59:56+00:00

i am running a dell 4700 on windows XP. yesterday it shut down unexpectedly and now on starting up the loading screen appears but then i get a blue screen displaying stop: 0x00000024 (0x00190203, 0x86FCE488, 0xc0000102, 0x00000000)

i have tried every start up mode in the F8 and F12 menus, but everything will take me back to this screen, it tells me to do disk deframentation, or check hard drive configuration, but i am clueless as to how to do this from this blue screen that every avenue leads to.

hopefully there is some way of rescuing my PC...

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-12-08T16:14:57+00:00

Hello lauriAM

You will need an XP Installation CD to try to fix this.  If you do not have one, try to borrow one just to run this fix.

Configure your PC to boot from CD if it isn't already set up that way. You may need to enter the BIOS to configure the PC to boot from the CD.

Set the boot order to

floppy (if present)

CD/DVDROM

Hard disk

SAVE and EXIT

Start your PC with the XP Setup CD in the drive. When you see the "Press any key to boot from CD..." prompt, do so and let the CD-based boot process begin.

When the Recovery Console option is offered (Press R to start the Recovery Console), do so. You may be asked which Windows installation to enter, in which case type the number of the Windows installation you wish to work on (usually 1).

When prompted, enter the Administrator's password for that Windows installation. If you did not set a password just press ENTER

At the command prompt, type

chkdsk /r (there is a space before the /)

Enter

,

Was this answer helpful?

40+ people found this answer helpful.
0 comments

59 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-01-15T10:26:15+00:00

    RoseDove

    Do you have a Sata hard drive?

    You might need to load drivers for it

    ajo13578

    You will need an XP installation CD to try to fix this.

    Can you borrow one from a friend just to run the fix?

    .

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-01-15T13:28:53+00:00

    the only 2 cd,s i have are for reinstalling dell inspirion 531/531s desktops, the one that states computer software for windows xp is the one i think i need to use, both says drivers, i used my old one that your saying to use but i think that it isn't compatable? i am going to try it, will let ya know, oh and this is not my computer, i am trying to fix it for a friend, not sure if it is Sata or not?

    thanks!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-01-15T13:32:48+00:00

    yeppers it is a Sata! now what? I don't have anything, my cd won't work, Help!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-01-15T13:54:06+00:00

    its on the "symptom tree" i had it run for windows blue screen, takes 54 minutes, now the question is will this fix it or just tell me whats wrong?

    Was this answer helpful?

    0 comments