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I keep getting this error message after start up, any clues on what to do to get rid of it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
the easier way to fix the issue is: left click on start, in start search, type msconfig, hit enter, if you get a message obx, click continue. This will bring up the system configuration screen. Click the tab entitled "Startup". Scroll down to find the desktop agent tray entry. Unclick the check box by it. Hit Apply on the bottom. Then click ok. This will fix the issue. This is a program used by qwest to update their installer when setting up DSL and is not needed by you - the common user.
"Desktop Tray Agent" if you take a closer look at the error it will say something about qwest touchpoint agent. qwest touchpoint agent is like the updater of qwest installer. Just remove the qwest installer through add/remove programs and you should be good to go.
After the touch point agent installs the software that you want from Qwest you no longer need the installer software just uninstall it and it should work fine. If you need it again later then just reinstall it from their help site qwhelp.com install the software that you want then uninstall it again.
Thank you but I was attempting to vote you number one.
Thank you very much for this! That annoying box has been popping up on my screen for about a month now and I knew it was from Qwest but had no idea how to fix. Your instructions were very easy-to-follow. Appreciate the help!
