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I keep getting this error message after start up, any clues on what to do to get rid of it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
the easier way to fix the issue is: left click on start, in start search, type msconfig, hit enter, if you get a message obx, click continue. This will bring up the system configuration screen. Click the tab entitled "Startup". Scroll down to find the desktop agent tray entry. Unclick the check box by it. Hit Apply on the bottom. Then click ok. This will fix the issue. This is a program used by qwest to update their installer when setting up DSL and is not needed by you - the common user.
"Desktop Tray Agent" if you take a closer look at the error it will say something about qwest touchpoint agent. qwest touchpoint agent is like the updater of qwest installer. Just remove the qwest installer through add/remove programs and you should be good to go.
Have you contacted the makers of the software involved, or checked for program updates? It sounds like at least some of the software is not "ready" for Vista...
I have a similar problem which may shed some light on the issue -- after upgrading my broadband (DSL) service and installing the broadband software supplied by Qwest, every user (running Vista 64-bit) gets a request for admin permission to run "Qwest TouchPoint Agent" for "User Account Control". Whether one provides permission or not, this is followed by "DesktopAgentTray has stopped working".
I suspect some conflict between Qwest's stuff and DAT. Anyone know if this is a known conflict, and if there's a fix?
-Josh Hayes, Seattle
Does safe mode help the issue at all?
Also, have you tried a system restore to before the issue occurred?
http://windows.microsoft.com/en-us/windows7/What-is-System-Restore
Cody C
Microsoft Answers Support Engineer
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