This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I keep getting this error message after start up, any clues on what to do to get rid of it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
the easier way to fix the issue is: left click on start, in start search, type msconfig, hit enter, if you get a message obx, click continue. This will bring up the system configuration screen. Click the tab entitled "Startup". Scroll down to find the desktop agent tray entry. Unclick the check box by it. Hit Apply on the bottom. Then click ok. This will fix the issue. This is a program used by qwest to update their installer when setting up DSL and is not needed by you - the common user.
"Desktop Tray Agent" if you take a closer look at the error it will say something about qwest touchpoint agent. qwest touchpoint agent is like the updater of qwest installer. Just remove the qwest installer through add/remove programs and you should be good to go.
Also, when booting in safe mode, the last message is windows\system32\drivers\classpnp.sys.
Does this mean that Safe Mode never loads with a desktop similar to that of normal Windows? If so, then Safe Mode is not loading correctly.
Cody C
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
I do not get the error in safe mode, however, when I try the clean boot, it does not matter if I select half of the services or only one, i still get the error message when the computer reboots. How do I find the problem? Also, when booting in safe mode, the last message is windows\system32\drivers\classpnp.sys. Thank you for the help.
Hi everyone,
I hate to beat the same drum here, but I need to know if you still get the error in Safe Mode. Safe mode doesn't solve the problem, instead it determines if there is a 3rd party product causing the error or if Windows is causing the error. Follow the steps below:
Method 1 : Put the computer in Safe mode and see if the error persists:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Method 2: Clean boot
If the error does not repeat in Safe mode then there is likely a startup item or service is causing the error. Follow the steps found on the following link to pinpoint the item or service causing the error:
http://support.microsoft.com/kb/929135
Cody C
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
