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I keep getting this error message after start up, any clues on what to do to get rid of it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
the easier way to fix the issue is: left click on start, in start search, type msconfig, hit enter, if you get a message obx, click continue. This will bring up the system configuration screen. Click the tab entitled "Startup". Scroll down to find the desktop agent tray entry. Unclick the check box by it. Hit Apply on the bottom. Then click ok. This will fix the issue. This is a program used by qwest to update their installer when setting up DSL and is not needed by you - the common user.
"Desktop Tray Agent" if you take a closer look at the error it will say something about qwest touchpoint agent. qwest touchpoint agent is like the updater of qwest installer. Just remove the qwest installer through add/remove programs and you should be good to go.
Hi,
We're here to help. Have you tried to perform the steps suggested by DeniseBug?
Let us know how it goes and feel free to get back to us if you need further assistance.
How can I fix this and why does it keep telling me that the desktop tray agent is not working? What is wrong?
Qwest was the name for phone service which is now CenturyLink. I have internet connection through CenturyLink; so I really don't want to undo the qwest installer to harm my internet connection. Now what?
