Desktop Tray Agent has stopped working

Anonymous
2010-02-03T04:08:18+00:00

I keep getting this error message after start up, any clues on what to do to get rid of it?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-07-08T00:16:03+00:00

the easier way to fix the issue is: left click on start, in start search, type msconfig, hit enter, if you get a message obx, click continue.  This will bring up the system configuration screen.  Click the tab entitled "Startup".  Scroll down to find the desktop agent tray entry.  Unclick the check box by it.  Hit Apply on the bottom.  Then click ok.  This will fix the issue.  This is a program used by qwest to update their installer when setting up DSL and is not needed by you - the common user.

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Anonymous
2010-04-24T21:30:31+00:00

"Desktop Tray Agent" if you take a closer look at the error it will say something about qwest touchpoint agent. qwest touchpoint agent is like the updater of qwest installer. Just remove the qwest installer through add/remove programs and you should be good to go.

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  1. Anonymous
    2010-02-04T00:28:51+00:00

    Hi,

    Is that the exact error message that you get when you start your computer?

    Boot into safe mode and check if you get the same error.

    Steps to boot to Safe mode

    1. Restart your computer if it is powered on.

    2. Tap the F8 key after your computer initially powers on.

    3. Once you see the Advanced Boot Options menu you can stop tapping.

    4. Use the up/down arrow keys to highlight your selection.

    5. Select Safe Mode and press Enter.

    6. You should see drivers loading, and then Please wait.

    7. You should then be at the Welcome Screen.

    8. Logon to your computer using an account with Administrator privileges.

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    If it works in safe mode, then perform a clean boot .

    Refer this KB article:

    http://support.microsoft.com/kb/929135

    Regards,

    Afzal-Microsoft Support.

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  2. Anonymous
    2010-02-16T02:19:53+00:00

    Does safe mode help the issue at all?

    Also, have you tried a system restore to before the issue occurred?

    http://windows.microsoft.com/en-us/windows7/What-is-System-Restore

    Cody C

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2010-02-05T02:08:49+00:00

    Clean boot didn't help

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