Bluetooth peripheral device driver not found

Anonymous
2010-01-09T23:13:26+00:00

I upgraded from Windows Vista to Windows 7 Home Premium. I was able to connect my Blackberry Storm just fine when I had Vista. Now when I try to connect my phone via Bluetooth I get a "Bluetooth peripheral device not found."  I have tried everything. I have checked for updates on Windows, Bluetooth manufacture, and HP and I cannot find any update. I have went to the device manager and right clicked the peripheral driver and tried to update it over the internet and manually. I tried to troubleshoot and run it with a older version of Windows, since it worked then, but when it asks me to select which program I would like to run on an older version of windows, I cannot find the drive. Does anyone have any ideas or a way to fix this??!!!!!

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-01-30T15:05:33+00:00

Hi There,Actually your solution to your problem is simple, I was in the same situation few months ago, and i have managed to resolve th problem, Please follow the steps below

Download the 'Windows Mobile Device Center' ( current version is 6.1 ) which you can download it from http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx

this works for both Vista and Windows 7. I've tried it on both.

  • Install the downloaded software but it may not look like it worked on Windows 7 PCs. Vista automatically configured the settings on the bluetooth devices but for those who have Windows 7, here are the things you should do:
  • Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer Icon and choose 'Properties' and then click on 'Device Manager'.
  • You'll see an 'Unknown Device' named 'Bluetooth Peripheral Device'
  • Right-Click it and click on "Update Driver Software" -Or- anyway you find it easy to bring up the Update driver window.

-Click"Browse My Computer !\[\](http://kona.kontera.com/javascript/lib/imgs/grey_loader.gif)for Driver Software" button.

  • Click "Let Me Pick from a List of Device Drivers on my computer".
  • Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose 'Microsoft Corporation', not only Microsoft.
  • From the drivers list there may be one or more drivers with the name "Windows Mobile-Based Device Support" with different driver versions. Select one or the latest.
  • Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed.

Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on 'Bluetooth Radios', it should display one more item which will say 'Windows Mobile-based device support'.

There are few more things that you want to pay attention to. If you have already added the device in your 'bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message.

Every PCs that had Windows 7 and Vista worked after installing this software and I hope it will work for you too.

Regards

Ashley Colaco

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Anonymous
2012-01-26T23:42:50+00:00

Hello lghovden06,

This usually means that the Bluetooth device driver is not installed or it’s out of date or even not compatible with Windows 7. You need to install the latest device driver or if the device is a Windows mobile device you can install the Windows Mobile Device Center to fix the issue. See the KB article link in the post below to fix it:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-bluetooth-peripheral-device-driver-not-found/5509713a-0ab7-4c27-9a39-90acf5c0a454

L.D.

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  1. Anonymous
    2011-01-22T10:38:36+00:00

    Great answer. I have had this problem for a year.

    Thanks very much


    Ciao Lebo Bucibo

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  2. Anonymous
    2011-02-15T03:49:46+00:00

    well that way didn't work for me.. I go through device manager I don't have that option to see blue tooth radio to choose from.. I have it on my device manager already further on top of my list..and it's up to date..I just wanted to follow the tree of commands I was curious now the thing is I used it with my other phone  HTC  Eris I had no problem just with the phone I have now which is Moto X... if I decide to send a doc. or pic over the option send to.. It gives me a list of blue tooth devices I choose my phone I have now..and it sends it through with no problem.. like it did on my other phone the only difference is.. when I click my blue tooth options though my computer and show my phone.. I have that damn warning sign about the driver problem..I will have to talk to Motorola tomorrow and see what they can do.. but like I said if I just decide to send the info.. It goes through I could over look this," but damn" ..I paid enough for this phone I want the triangle to disappear..hehe  I will let you know what Moto says..

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  3. Anonymous
    2011-02-21T01:31:12+00:00

    Well I spoke to Motorola and the tech did more damage then good.. after she got done with me .. my phone would not pair up at all with my computer..She then gave me to tech support 2.. because she was unable to correct her problems with out doing more damage ...Tech support 2 was able to pair then back up  ... To make a story short.. I could not get any help from them beyond my original problem... I decided to disable that peripheral device problem and that solved everything.. I use my blue tooth with no problem with my PC.. I don't know if it pairs up with a earpiece never tried.. I don't see why not.. who knows I might get one next wk.. this might work with some one else who might of had the same problem as I.. good luck

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