Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-11-06T16:09:12+00:00

    Ok the repair disc only worked for a few days??? back to random re boots.

    I re formatted & reinstalled the O/S and after about 4 hrs I just had my first restart...MS you suck! I guess I already know what the next Apple commercial will be about. Fix this now.

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  2. Anonymous
    2009-11-06T19:05:18+00:00

    All,

    Here are some items to try and some information we would like to know.

    Clean Boot your system and test.

    From the Action Center run the check for performance issues.

    Open the Performance troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Check for performance issues.

    If your system freezes, without going to a blue screen error, how do you get out of the freeze?  Do you have to reboot, are you able to reboot through Ctrl+Alt+Del or do you have to do a hard reset?

    Check the Event Viewer for any warnings or errors.  Specifically look in the System and Applications logs.  Let us know the Source and Event ID.

    If you are getting a blue screen error, what is the error code?


    Mike - Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2009-11-06T21:09:06+00:00

    I've been having the same problems for about a week now...since installing Win 7.  I get random system lock ups where I can't do anything.  I don't get the BSOD.  I can't alt-tab to another process.  I can't ctrl-alt-del to bring up task manager.  My mouse courser will switch to the busy icon.  Sometimes I'm able to move the mouse courser but as soon as I click on anything it freezes also.  The only way to get out of it is to hard reset.  A lot of times when I do this windows won't complete reboot.  I'll get "A disk read error occured press ctrl-alt-del to restart" message.

    I checked the Event Viewer for errors.  I got a bunch of warnings and these two Error/Critical events:

    I got this error event (2x today):

    Log Name:      System

    Source:        Service Control Manager

    Date:          11/6/2009 1:31:28 PM

    Event ID:      7016

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Chad-PC

    Description:

    The NVIDIA Display Driver Service service has reported an invalid current state 32.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7016</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2009-11-06T18:31:28.739600000Z" />

        <EventRecordID>8044</EventRecordID>

        <Correlation />

        <Execution ProcessID="632" ThreadID="3968" />

        <Channel>System</Channel>

        <Computer>Chad-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">NVIDIA Display Driver Service</Data>

        <Data Name="param2">32</Data>

      </EventData>

    </Event>

    and this critical event:

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          11/6/2009 1:20:50 PM

    Event ID:      41

    Task Category: (63)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:      Chad-PC

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

        <EventID>41</EventID>

        <Version>2</Version>

        <Level>1</Level>

        <Task>63</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000002</Keywords>

        <TimeCreated SystemTime="2009-11-06T18:20:50.956800000Z" />

        <EventRecordID>7919</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="8" />

        <Channel>System</Channel>

        <Computer>Chad-PC</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="BugcheckCode">0</Data>

        <Data Name="BugcheckParameter1">0x0</Data>

        <Data Name="BugcheckParameter2">0x0</Data>

        <Data Name="BugcheckParameter3">0x0</Data>

        <Data Name="BugcheckParameter4">0x0</Data>

        <Data Name="SleepInProgress">false</Data>

        <Data Name="PowerButtonTimestamp">0</Data>

      </EventData>

    </Event>

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  4. Anonymous
    2009-11-06T22:49:15+00:00

    Everybody has different solutions and theories about what causes the problem. I do also read and try to figure out the problem I´ve had no success so far.

    The problem is that there is no trigger to this. Microsoft support talk about do a safe boot and see what driver or program is causing this. But I can´t find such a thing. I can use the computer have MSN on, surfing the news site, Facebook, you tube and so on without any trouble and then a minute, an hour or a day later the computer freezing, without any change in activity, the same sites, the same programs. Sometimes I can boot the computer and only open up Media player and play some music. I don´t use any other application. The music plays for a minute to several hours and nothing happen and then suddenly the computer freezes.

    Sometimes I can have 7 computer freezes in an hour and the after last reboot the computer works fine the rest of the day. And now the computer starts to rebooting al of a sudden.  

    And I have not had a single blue screen, the computer freezes and i can´t do anything but reboot, can´t use any keyboard commands.

    This is really annoying and in the lack of better words: WTF?!?!?!?!? :/

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