Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2011-03-30T00:08:55+00:00

    (Possible Solution) Hi Hanbulance - Yes, a Mac or I also use Linux (Ubuntu for my notebook and dual boot system) which has so much that I like but this pc came with win7 and I also use it at work. You are SO right about the ridiculous size of this thread - for all the money in profit Windows support should get involved.  I was going to take Win 7 completely away but tried this and it worked. Many talked about power setting, but what they maybe didn't change was the power settings on their Network Adaptor!! This worked for me. Okay, I assumed you changed all the Power Option settings (Control panel > Power Options > Click on profiles and turn off and sleep to never or select Additional Plans and turn on High Performance (which is always set to Never). THEN additionally, Go to Network & Sharing Center-->

    Change Adapter Settings-->rightclick Properties-->Configure--> Power Management and uncheck all boxes. (I found this at http://www.w7forums.com/windows-7-freezes-t114p3.html, after trying many things and this worked!). Good luck.

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  2. Anonymous
    2011-03-29T09:01:45+00:00

    I think its fixed...I updated the driver for Synaptics touchpad. Mine is currently disabled and working fine...no idea how this would freeze the whole system though.

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  3. Anonymous
    2011-03-27T11:41:19+00:00

    These are the details of my last computer crash from the event manager.

    Event viewer details

    X(red)Critical 21/03/2011 08:39:03      Source= Kernal-Power           Event ID =41 task category (63)

    General

    The system has rebooted without cleanly shutting down first.This error could be caused if the system stopped responding,crashed,or lost power unexpectedly.

    Friendly view

    • System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-Power

       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

       EventID 41

       Version 2

       Level 1

       Task 63

       Opcode 0

       Keywords 0x8000000000000002

      - TimeCreated

       [ SystemTime]  2011-03-21T08:39:03.735216200Z

       EventRecordID 27167

       Correlation

      - Execution

       [ ProcessID]  4

       [ ThreadID]  8

       Channel System

       Computer roberts-PC

      - Security

       [ UserID]  S-1-5-18

    • EventData

      BugcheckCode 0

      BugcheckParameter1 0x0

      BugcheckParameter2 0x0

      BugcheckParameter3 0x0

      BugcheckParameter4 0x0

      SleepInProgress false

      PowerButtonTimestamp 0

    XML View

      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

      <EventID>41</EventID>

      <Version>2</Version>

      <Level>1</Level>

      <Task>63</Task>

      <Opcode>0</Opcode>

      <Keywords>0x8000000000000002</Keywords>

      <TimeCreated SystemTime="2011-03-21T08:39:03.735216200Z" />

      <EventRecordID>27167</EventRecordID>

      <Correlation />

      <Execution ProcessID="4" ThreadID="8" />

      <Channel>System</Channel>

      <Computer>roberts-PC</Computer>

      <Security UserID="S-1-5-18" />

      </System>

    • <EventData>

      <Data Name="BugcheckCode">0</Data>

      <Data Name="BugcheckParameter1">0x0</Data>

      <Data Name="BugcheckParameter2">0x0</Data>

      <Data Name="BugcheckParameter3">0x0</Data>

      <Data Name="BugcheckParameter4">0x0</Data>

      <Data Name="SleepInProgress">false</Data>

      <Data Name="PowerButtonTimestamp">0</Data>

      </EventData>

      </Event>

    Log name: System

    Source: Kernel-Power Logged: 21/03/2011 08:39:03

    Event ID:  41 Task Category:(63)

    Level: Critical   Keywords:(2)

    User: System    Computer: roberts-PC

    OpCode: Info

    rhjm 27/03/2011

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  4. Anonymous
    2011-03-18T15:46:19+00:00

    I am also having this issue and have tried just all sorts of stuff. 

    Acer Aspire AS5552-5898 Notebook AMD Phenom II Triple-Core N830(2.1GHz) 15.6" 4GB Memory DDR3 1066 500GB HDD 5400rpm DVD Super Multi ATI Radeon HD 4250. Max is 8 gb ram.

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