Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2010-05-13T14:48:50+00:00

    I'm now almost 2 weeks out without the freezing reoccurring. After another week or so when I have caught up on the backlog I will try reverting the partition back to NTFS and see if the problem comes back.

    I still think the vast majority of the symptoms in this thread can be explained by what I found on my system. I agree that many different things can set the problem off. One thing that almost all hardware and software has in common is that it periodically writes/reads to disk in the background; very often when you click the mouse or use the enter key.

    If the disk write corrupts the security structure of NTFS in a way that w7 can't diagnose as an error then that 1 initial error can mushroom into many errors after a period of time causing more and more freezes. Once the index is damaged even reads can cause freezing. If what you are doing requires a read of a disk sector(s) where the index is damaged in a way that w7 does not see as an error then the os will normally retry the read until it times out. This could be for a very long time if a number of sectors are involved in the read.

    I suspect this condition is probably caused by drive-by malware or a virus that attempts to install something that is a variant of a rootkit which alters the index structure in a way that NTFS doesn't know how handle.

    To summarize my solution once again.

    Check to see if your system partition is formatted as NTFS

    If it is use an older version of chkdsk (xp version) to check the integrity of your system partition. The version of chkdsk bundled with w7 misses some structural damage.

    The older chkdsk will not permanently fix the problem it will only confirm that something is wrong with the indexing of the partition.

    On my system the index problems found by the older chkdsk were most often related to the extra security structures of NTFS so I tried reformatting the partition to Fat32 in the hope that this type of structure would be more stable. It appears to have worked.

    * It may also possibly give malware unobstructed access to your hard disk. I am very security conscious but have cleaned up enough machines to know that malware exists that is capable of getting through the best of defenses. I do not have a very flattering opinion of "governments" as structured today and am vocal about it in a public way. It would not surprise me if what was occurring on my machine was the result of the good(?) guys instead of the bad.

    Anyway if the older chkdsk finds errors backup your data and repartition the drive to Fat32 format and see what happens. You can reformat without losing the data by using a program such as partition magic. The backup is only a safety measure in case something goes wrong with the reformat. The safer but more time consuming way to do this is to backup the system partition, delete the original system partition, use a wipe program to overwrite the area that had been used, create a new system partition in fat32 format, restore the backup onto the new partition.

    The first time I noticed this type of freezing was while using my browser (firefox) quite a few months ago and quite a few versions back. I connect to the internet via satellite which times out fairly regularly but a new kind of timeout started to happen occasionally that impacted other programs that were open at the same time which also froze. I was surprised because I didn't think an attempt to get data from the internet could cause all open programs to freeze. Initially I didn't think much about how this could happen but once I started to understand what was going wrong this made sense.

    Everything you access on the internet is cached on your local disk in real time so your browser creates a constant stream of tmp files in the background as you browse. If this constant background disk read/write is stalled then it will impact all open programs not just your browser. The browser timing out on a site would not affect any other programs. The problem is not necessarily a firefox one. The problem is related to disk writes/reads which use generic routines that are also commonly used by other programs (and hardware) to read write to the disk.

    I don't know the os well enough to pinpoint which routines are involved but MS should easily be able to narrow down the possible suspects.

    The way my system is structured none of the data files I create are stored on the system partition, they are stored on a different physical drive. There has been no hint of errors in this type of data and I could often use a file manager to normally access these drives while it would freeze on the system partition. This suggests to me the problem lies in a routine that is only accessed by the os for internal os read / writes.

    Anyway good luck with solving your problems and thanks for documenting your thoughts on the issue here. It helped to resolve my issues. This is my last response on this issue.

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  2. Anonymous
    2010-05-11T18:14:30+00:00

    A quick update... I received a RMA replacement video card (A Viper-X instead of a 'regular' 5850 card) from Sapphire and all my problems are gone now, so it was definitely the graphics card in my case.

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  3. Anonymous
    2010-05-10T14:55:55+00:00

    I keep thinking it is Firefox and you are right, I have it running most of the time. However, I don't seem to get freezes when it is not running!

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  4. Anonymous
    2010-05-10T14:46:01+00:00

    I have also noticed that my desktop needs refreshing very often!

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