Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

Was this answer helpful?

80+ people found this answer helpful.
0 comments No comments

966 additional answers

Sort by: Newest
  1. Anonymous
    2010-09-08T00:19:41+00:00

    I'm having a similar issue too... (I'm glad I'm not the only one, by a looong shot!)

    I'm running 7 Home Basic 32bit and I noticed, a while back, that Windows Explorer was randomly freezing up. I haven't done an awful lot, except installing updates, where I'd blocked them before and running virus checks, all without any joy. I have noticed one thing, and this could be of interest:

    WHEN I LEAVE MY SYSTEM RUNNING FOR 12HRS OR LONGER, THE FREEZING STOPS!

    One night, I decided I couldn't be bothered to shut my system down, and that I'd just leave it sitting there until morning. That was nearly a week ago, and it hasn't frozen or spluttered once since then. I've had it running constantly and performed many tasks with it, some of which have been very graphics, cpu and ram intensive, and it's worked like a dream! Baring in mind I was having total freezing of Explorer every ten seconds or so, at its peak, I think this is a development!

    Now, I'm looking at installing a new graphics card into it, but I'm a bit loathed to turning it off, lol!

    Good luck everyone!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2010-09-06T20:02:32+00:00

    Hi, 

    I don't know if you ever did fix your problem or anyone else in here did. But many did have a similar problem as I did. I now have a fix for it (my situation - might help you).

    First my specs are:

    Intel core i7 920 2.66Ghz (not overclocked at the moment - did have problem at normal speed and oc)

    6GB of OCZ RAM (OCZ3P1333LV6GK) @ 1066-7-7-7-20) on Qualified Vendors Lists (QVL)

    ASUS Rampage II Gene Motherboard

    SilverStone Strider Series ST60F 600W

    Samsung SpinPoint F2EG Desktop Class HD502HI 500 GB

    Intel SSD 160GB

    Sapphire RADEON HD 4870

    And bits and pieces.

    • all drivers are up2date and same is Win7

    I often (once or twice a day) had BSOD or system halt. Checked RAM (memtest), tried to stress my system, but no clear cut solution.

    Solution:

    The thing that worked for me was to remove the cable for front side audio connection. I simply unconnected the cable from the motherboard and used the backside ports for audio. And that was it. Haven't had a single issue since. 

    So if nothing else works for you, then give it a try. If you don't know which cable it is, then look in your motherboard manual under***"front panel audio connector"*** and simply disconnect it.

    I hope it works for some - might not be the "will-work-for-all-solution", but give it a try if you still have problems :)

    C.Steinlein

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2010-09-05T08:56:23+00:00

    In my experience, Windows7 freezes are totally unrelated to RAM, but seem related to certain actions in Windows 7.  For example, Windows 7 asked me to restart pc or cancel and showed a list of open programs I needed to close before restarting.  Hitting cancel consistently causes Windows 7 to freeze on that page.  I hit control alt delete and the login page where taskmanager can be opened came up.  I clicked to open taskmanager and got total black screen.  Pressing control alt delete does nothing, pressing the windows launch keyboard button does nothing, pressing escape does nothing

    This is a new OEM Windows 7 Home Premium machine with 6 Gb RAM on it.  The hard drive is mostly empty still and I was only using a tiny fraction of the RAM at the times this happens.

    Since it occurs consistently with specific actions, logic indicates that its related to those actions somehow.

    Incidentally, I first tried to sign in to comment here from Firefox and when I clicked on sign in, nothing happened except this page reloaded...a microsoft subtle trick to force people to use IE perhaps?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2010-08-30T11:18:15+00:00

    hi to all,

    it seems that micro$oft is in trouble again for the buggy operating systems they have developed for years. i understand how people felt this time because i am a victim of their bogus operating sytems also. i hope i can enlighten you through a simple procedure.... i conducted hours of tweaking and examining until i realize that the real problem is when you UPDATE your LAPTOP AND DESKTOPS. I tried to create a matrix table about this and for my experience the problem is their updates! there are some updates that we think it could solve our device drivers and patch up our new windows 7 operating systems. but as i tried to disable and i mean no updates shall be installed then my computers started to function well. it will take a hard time for me which updates from microsoft that caused errors but as i disable the updates i never experience any freezing at all. but before i almost have every hour, sometimes day, sometimes week. the best way to do is to donwload only 1 update if you want to discover so that somehow you will conclude at the end that this update is not working for your model. if you have laptops or desktop better to get updates from their website but if no updates available, have a virtue of patience to waiting. as for me since i am an IT consultant and IT auditor we manage to solve the problem. as for me i tried to download also the service pack 1 beta version of windows 7 it didn't help either instead it worsen the situation. the problem is not about the hardware or anything else as microsoft advised us to return it although there are some issues that relate to hardware but as for me i tried to rollback to xp for our audit purposes and there the running of XP for weeks didn't crash and therefore it is not a hardware related not unless your common sense will dictate you that your hardware is crappy because you can use third party software to conduct stress test or your intuition but for hundreds of computers we have i tried to audit the real problem for my report is about their updates though we know that updates always will resolve the problems but for us IT DID'NT.

    i hope i have helped you in a very little way. thank you.

    Was this answer helpful?

    0 comments No comments