Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2010-02-25T04:31:15+00:00

    Is there anyone at all from Microsoft who is following this topic?

    Has it been superseded by a more worthy topic?

    Are we not worthy?

    Do you even give a ____?

    That's really the point of these forums is for users to help one another as it is quite evident by the length of this thread they do not give a sh_t to help us. That and the fact their OS support only lasts 3 months from the time you install it tells us very clearly so. In their effort to get this OS out the door knowing they had so many d_mn bugs in many core functions (power-saving mode, sleep mode, audiodg.exe, aero crashes/freezes), they hope to earn money (from paid support after the 3 months are over) off the hard work their users of their product do to fix their own problems and give them the answers for free in these forums to include into service packs at a later date. The very absence of ANYONE from Microsoft in a thread so long is clear evidence they DO NOT GIVE A SH_T ABOUT US. Its up to us to fix our problems it seems. Shame on you Microsoft.

    To add insult to injury their D A M N forum does not allow us to swear in our posts to vent our frustration at this D A M N  OS!!!!!

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  2. Anonymous
    2010-02-25T04:24:48+00:00

    Here's an update to my problem.

    I've been running my PC for several days now without a problem.  I think disabling Aero may have done the trick.  I can play sounds without fear of freezing.  The only problem now is I can't use the snazzy themes, but it's just aesthetics.

    Well, I noticed a few things myself, without disabling Aero. I bought a new Dell Studio last december and upgraded to Win7 from Vista 64bit and didn't have any issues whatsoever- until two weeks ago. That's when these annoying feezes started. Here are some of what I noticed:

    • For me, the freeze is related to the windows explorer, everything that isn't directly linked to it works just fine so long as you don't minimize. And my freeze only starts when I launch a web broswer, i.e launch a browser then click on the taskbar a few times = FREEZE!
    • Most programs already launched and NOT MINIMIZED work just fine, so long as you don't interact with the explorer (save, open files etc.). I'll probably run a test to see which programs are which.
    • MOST IMPORTANTLY, closing the browser fully restores the explorer, at least for me. In some cases relaunching the browser does not trigger the freeze again.
    • ALSO IMPORTANT: I'm a Google Chrome fanatic, or was till this started (freeze whenever I launch chrome and click more than twice on taskbar), so you guys might want to check on that. I also have IE completely blocked (really hate it) so you might want to check that too. Opera doesn't cause the freeze every time (it's what I'm using now) and, as far as I can tell Firefox doesn't trigger it at all (I'll need to run more tests on this).
    • Ok. Just tested. So far, Firefox DOES NOT TRIGGER THE FREEZE but Google Chrome ALWAYS DOES. Opera is 50-50, and I'm sure I don't need to repeat my dislike for IE. I'll do more testing and keep you all posted.
    • ALSO, haven't had my system "Recover from a Serious error" yet, mostly cause I can still shut down properly. The trick is to enable user account password request and to set the PC to sleep whenever you press the power button (mine could go to sleep mode). If the system enters DEEP FREEZE (i.e. you minimized the web browser or something else like that), just press the power button, wait for the PC to go to sleep then press again. At the password screen select Switch User and select restart from the power options at the bottom right of the screen. This way you can still shut down properly-although you'll lose any unsaved data.

    It follows that if you surf the net all the time you're likely to enter the freeze most of the time.

    That's it from me for now. Was this useful? I need to know so I can decide what to do next...

    Dell Studio 1555

    Intel Core 2 Duo P8600 (2x2.4GHz)

    ATI Mobility Radeon HD 4570

    4GB RAM

    HDD 500GB

    IDT High Def Audio (have two drivers, IDT and ATI, and both run fine, I think)

    I am right there with you to Internet Exploder in this but could you test BOTH the 32-bit and 64-bit versions of their browser and see how frequent your freezes occur. I am atm booted into a spare maintenace drive to do so backup recovery for a few hours and I am forced to use IE (which I too hate very much). I do not want to install a 3rd party browser on this particular drive to keep it as pure as possible in the event of a serious crash in my primary working drive.

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  3. Anonymous
    2010-02-25T04:18:20+00:00

    So I am having an issue with Windows 7 64 bit freezing as well. My problems began when I installed a Creative Fatal1ty xFi Pro series sound card.  From the moment I installed it I had issues with freezing.  After some tinkering it seemed to have work this weekend. I got in some good Internet usage, Itunes music Playing, and played some civilization IV with no problem for two days.  In the past 24 hours I cant get Windows to work for more than 2 minutes without freezing.  Only in safety mode can I get any work done.  So the X Fi drivers it installs are from 1/9/09. I dl the creative drivers which were in dated july of 09.  I also installed a 4mb fix from creative to no luck.  Any one have these type of issues with the X fi series of sound cards. I actually had to swap in an old SB live sound card because my original sound card I purchased when I built this computer was an xfi and I couldnt get windows 7 to recognize it.

    specs:

    Any help would be greatly appreciated.

    look at my post above for more information on the audiodg.exe issue mitigated or resolved if you follow my specific steps. I know this thread is voluminous but its up there.

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  4. Anonymous
    2010-02-25T04:11:32+00:00

    Hello.

    I am a noob at computing and whatnot, so if anyone could help with my situation, I would be delighted.

    My computer was bought with Windows 7 Home Premium, and I have been having many problems involving my entire computer freezing, which results with me having to pull the plug on the power supply in order for it to restart/work (I can not shut it down/restart it any other way).

    Only twice has a screen later popped up saying that something was wrong.

    I am unable to install many games, such as Halo: Combat Evolved and Starcraft because the screen freezes just as I confirm that it is okay to auto-play the disk.

    The screen freezes when I play Resident Evil 5 whenever I push the partner assist button (V) and other in-game buttons at the same time. I always know when it will happen because a distorted sound plays continuous for a few seconds just before the entire screen freezes. The sound only occurs when playing this game.

    This also happens when I play Crisis, Crisis Warhead/Crisis Wars, Guild Wars, and other games.

    I also tried to cast live video, involving a webcam and a microphone, but the same thing happened. I can cast perfectly with the webcam, but as soon as I include the microphone, it freezes everything.

    I remember going to the Ease of Access Center once, and after selecting something after that step, the screen froze (I don't remember exactly what I selected, or if I just clicked on the Ease of Access Center link on the Control Panel, but something froze my computer.

    I have also had times where the computer somewhat randomly froze while surfing the net, but I believe it has not occurred recently (maybe because I use Chrome now?).

    This has been a pain pretty much since I started using the computer, and hopefully I will find someone to assist me before I go crazy.

    My guess is that the problem is connected to some audio bug, or my Norton antivirus protection is causing the trouble, since it was installed in the store once I purchased it (from Future Shop).

    I used to have Vista on my older laptop and thought it was a pain, but this is ridiculous!

    Here's my system:

    Gateway

    FX6802

    Intel(R) Core(TM) i7 CPU     920 @ 2.67GHz   2.67 GHz

    12.0 GB

    64-bit Operating System

    NVIDIA GeForce GTX 260

    Realtek High Definition Audio

    Hopefully this helps both you and me. I must repeat that when my computer freezes, the whole system is frozen so that I have to physically pull the plug.

    Should I try uninstalling Norton?

    Thank-you and have a good day!

    "My guess is that the problem is connected to some audio bug"

    look at my post above for more information on the audiodg.exe issue mitigated or resolved if you follow my specific steps. I know this thread is voluminous but its up there.

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