Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2010-01-20T20:26:03+00:00

    Thanks BlokeUK, I tried your suggestion with disabling the services but I do not have an Asus Control Service and the only item I have running after hiding all the MS services is XAudioService. After disabling that I froze again right away. After reading Dragon_Nexus post about virus I now recall switching from Avast to MSE and that's about when my troubles began. I am going to remove MSE and see what happens even though MSE is running on my desktop with an upgraded Windows 7 with no issues.

    Secondly, In the MS troubleshooting link you posted am I to start disabling the MS services that it first said to hide to see if any of those are causing the issue? I want to make sure I'm doing this right so I don't brick my machine.

    I have spent probably 40+ hours trying to get this to work. Probably better off just buying a new laptop.

    Thanks Microsoft for another wonderfully compatible product.

    Sorry this did not fix your problems.

    I really would not start messing with Microsoft services, I know very little about them and I think the article says to leave well alone?

    I share in your frustration with this, it has driven me mad for weeks, after a number of days trouble free and having computer running from Thursday up until last night with out a glitch, I booted up tonight and experienced a lock up almost immediately from logging in (just when I thought I had this thing nailed)

    This is really annoying and computer is running fine after second boot (touch wood).

    My experiencing of lockups is as described by jvanderberg  simply scrolling mouse wheel causes the lockups and this is exactly what happened earlier, just booted up, loaded Safari and started scrolling down this page and boom screen corruption and lockup.

    I do not think computer locks up only screen and mouse and keyboard, as hard disk lights flicker, and music plays to end of track only and then stops before going to next track.

    I read somewhere about Microsoft releasing an update with new ACL's causing black screen of death, maybe that is causing this problem too.

    The ironic thing is that at work I was praising the stability of RC1 and this alone influenced me to by the retail win 7 x64, my work mates jibed that M$ obviously hadn't incorporated any security patches into the RC  and that was why it was stable, but then they are mostly unix heads and take delight in seeing Windows users suffer. Oddly I did note that the ISO size of RC1 is smaller than the release iso so maybe they were right :)

    Annoyingly M$ just don't seem to see this problem as their problem and are all to happy to dismiss as a hardware issue.

    How many people here have a USB mouse?

    Mine is wireless but the mouse part plugs into the usb port and the keyboard into the PS2 port and the mouse is a M$ one so no excuses M$!

    I am just about to install Linux on spare partition and see how this runs, they have the ATI drivers for my card and will be interesting to see if this crashes using Linux, I will play with Linux for a week and report back, this can at least eliminate the problem as hardware and pinpoint as a driver or OS problem.

    Sadly not enough people post their frustrations and so M$ don't think there is a big enough problem to warrant any time to investigate?

    I note from other posts that other motherboards and even Dell are having problems so that discounts the motherboard manufacturer's Gigabyte and Asus. though I stand firmly by my statement about Asus releasing some pretty shoddy buggy utilities, I have had Asus boards right from the days of Athlon XP and Duron chips and yes they have all been flaky.

    I really hope a fix is found soon as this is becoming annoying as I am unable to use my computer properly and certainly am not making any use of my new quad core processor and Direct X11 gfx card, maybe I will stick with Linux if it is stable and use Wine until M$ eventually release a fix Win7 SP1 anybody?

    "Sadly not enough people post their frustrations and so M$ don't think there is a big enough problem to warrant any time to investigate?" I think the length of this thread is clear evidence that this is not true. We are voicing our displeasure here and the main thing we need to understand is WHERE this problem is. You have to be akin to a computer surgeon nowadays to pinpoint the specific place in all this complexity and determine that as being the cause. Think about how different your PC is from my PC and someone else PC in terms of actual components with all one common OS. This IS Microsoft's responsibility since it is the heart but it may not be such an easy thing to find this root cancer and remove it as we may think due to the complexity of the whole.

    I am doing my part to contribute my knowledge of what aspect I can see seems to be broken (audiodg.exe) and others are tackling some other avenues as well.

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  2. Anonymous
    2010-01-20T20:16:10+00:00

    Ok let's not get fooled here it is a MS issue not hardware at all

    WHERE IS OUR FIX !

    I agree it may be time for Microsoft to come out with a fix for these issue that would entail services/processes having a broader tolerance for all the variety of possibilities out there with so many Mobo makers creating so many specialized services or tasks that run to support their products.

    But in Microsofts defense it would be very hard to be able to foretell all the myriad of task/services/processes that are out there to all run smoothly and cohesively together. It really is up to the manufacturers of these components to work within a specific set of criteria that Microsoft sets forth to allow compatibility for all the ginormous amounts of products out there.

    I still marvel at our ability as a species to take so many variables and do make the majority of them work together even tho they come from different countries and continents.

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  3. Anonymous
    2010-01-20T20:07:02+00:00

    I was having the same problem with a motherboard that was designed for vista.  It ended up failing and I switched to a windows 7 motherboard and now I have no issues.  Granted I don't think windows 7 caused the failure, it was a m2n-sli deluxe Asus board that had been acting a little iffy ever since I bought it.  This may not have anything to do with the issues but after reading that a vista laptop was not compatible with windows 7, it just makes me wonder.  Also if you switch out the board be prepared to call microsoft and validate your copy of windows. If windows 7 came with the pc then I would expect that the board is compatible and this isn't the issue unless the people that sold you the pc didn't give a ____ and tossed the cheapest thing in there.  Just another word of advice, something good to know, if you bought a pre-installed windows computer you can't switch the board with any board it has to be from that company.

    This is one reason why I never buy preconfigured machines and build my own. I never want to be tied down to any one specific set of components only from one channel.

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  4. Anonymous
    2010-01-20T20:04:34+00:00

    Didn't mean to propose that as answer. Not sure if I have solved my freezing completely, but I have had onboard sound disabled in bios for last 4 days and no freezes yet and annoyingly no sound either, but I wonder if something in one of the Windows latest updates has messed with sound device in windows?

    Start probing into the memory usage of the audiodg.exe and how it interrelates to your sound cards drivers. Google will be your friend here.

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