Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-12-14T23:11:53+00:00

    Thanks BlokeUK, I tried your suggestion with disabling the services but I do not have an Asus Control Service and the only item I have running after hiding all the MS services is XAudioService. After disabling that I froze again right away. After reading Dragon_Nexus post about virus I now recall switching from Avast to MSE and that's about when my troubles began. I am going to remove MSE and see what happens even though MSE is running on my desktop with an upgraded Windows 7 with no issues.

    Secondly, In the MS troubleshooting link you posted am I to start disabling the MS services that it first said to hide to see if any of those are causing the issue? I want to make sure I'm doing this right so I don't brick my machine.

    I have spent probably 40+ hours trying to get this to work. Probably better off just buying a new laptop.

    Thanks Microsoft for another wonderfully compatible product.

    Sorry this did not fix your problems.

    I really would not start messing with Microsoft services, I know very little about them and I think the article says to leave well alone?

    I share in your frustration with this, it has driven me mad for weeks, after a number of days trouble free and having computer running from Thursday up until last night with out a glitch, I booted up tonight and experienced a lock up almost immediately from logging in (just when I thought I had this thing nailed)

    This is really annoying and computer is running fine after second boot (touch wood).

    My experiencing of lockups is as described by jvanderberg simply scrolling mouse wheel causes the lockups and this is exactly what happened earlier, just booted up, loaded Safari and started scrolling down this page and boom screen corruption and lockup.

    I do not think computer locks up only screen and mouse and keyboard, as hard disk lights flicker, and music plays to end of track only and then stops before going to next track.

    I read somewhere about Microsoft releasing an update with new ACL's causing black screen of death, maybe that is causing this problem too.

    The ironic thing is that at work I was praising the stability of RC1 and this alone influenced me to by the retail win 7 x64, my work mates jibed that M$ obviously hadn't incorporated any security patches into the RC  and that was why it was stable, but then they are mostly unix heads and take delight in seeing Windows users suffer. Oddly I did note that the ISO size of RC1 is smaller than the release iso so maybe they were right :)

    Annoyingly M$ just don't seem to see this problem as their problem and are all to happy to dismiss as a hardware issue.

    How many people here have a USB mouse?

    Mine is wireless but the mouse part plugs into the usb port and the keyboard into the PS2 port and the mouse is a M$ one so no excuses M$!

    I am just about to install Linux on spare partition and see how this runs, they have the ATI drivers for my card and will be interesting to see if this crashes using Linux, I will play with Linux for a week and report back, this can at least eliminate the problem as hardware and pinpoint as a driver or OS problem.

    Sadly not enough people post their frustrations and so M$ don't think there is a big enough problem to warrant any time to investigate?

    I note from other posts that other motherboards and even Dell are having problems so that discounts the motherboard manufacturer's Gigabyte and Asus. though I stand firmly by my statement about Asus releasing some pretty shoddy buggy utilities, I have had Asus boards right from the days of Athlon XP and Duron chips and yes they have all been flaky.

    I really hope a fix is found soon as this is becoming annoying as I am unable to use my computer properly and certainly am not making any use of my new quad core processor and Direct X11 gfx card, maybe I will stick with Linux if it is stable and use Wine until M$ eventually release a fix Win7 SP1 anybody?

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  2. Anonymous
    2009-12-14T20:58:20+00:00

    Of course Microsoft make all the drivers as well ;).

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  3. Anonymous
    2009-12-14T20:15:39+00:00

    I repeat again it's not a hardware issue it's an MS issue

    clean boot does same thing

    xp works not 7

    If you want to run Windows 7 on your PC, here's what it takes:

    • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
    • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
    • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
    • DirectX 9 graphics device with WDDM 1.0 or higher driver '

    AM I MISSING SOMETHING

    i think NOT !

    WE NEED THAT FIX AND WE ARE NOT BUYING new PC it's new just like every ones here

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  4. Anonymous
    2009-12-14T19:27:53+00:00

    It's not limited to Asus and Gigabyte. I have a brand new Dell XPS 16 with the same issue, and so does a colleague who bought the same machine. Dell has already replaced my motherboard - problem still exists.

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