Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-12-06T23:07:18+00:00

    I just found this forum as I am having the same freezing issue. The strange things is I just updated two Vista machines to Win7 Home Premium, my desktop has been fine but my laptop just started randomly freezing after being fine for the first month. I did clean installs on both. I have tried so many things outside of BIOS update which I guess is next. Here's what I have:

    Acer Aspire 5610

    T2250 1.73 GHz dual core

    Acer V3.23 Bios

    SMBIOS 2.33 (I am not sure what this is)

    2GB RAM

    The freezing has gotten progressively worse to the point where I cannot use the laptop for more than 10 minutes without it freezing. Occasionally I can get 30 minutes but it's rare. I am so frustrated at this point I may just have to go back to Vista on this laptop and look to buying a new laptop down the road.

    Not sure what else to do or if I'll even have enough time to do it before the laptop freezes.

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  2. Anonymous
    2009-12-06T07:25:04+00:00

    I hate Microsoft.

    I hate Windows.

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  3. Anonymous
    2009-12-04T21:18:48+00:00

    My downfall was when I install all the updates from the microsoft website right after I got my new Parkard Bell laptop about 2 weeks ago. I was quite annoyed to have to install about 10 updates for the new Windows 7 Home Premium -- what a joke.

    Now the computer freeze randomly, particularly when I used IE8. I have captured one of the error log. (there are several of the logs pointing to the same error module mshtml.dll).

    Log Name:      Application

    Source:        Application Error

    Date:          03/12/2009 22:32:06

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Mok-laptop

    Description:

    Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e

    Faulting module name: mshtml.dll, version: 8.0.7600.16444, time stamp: 0x4adc7244

    Exception code: 0xc0000005

    Fault offset: 0x0012c79c

    Faulting process id: 0x1034

    Faulting application start time: 0x01ca74668e9e8cda

    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Faulting module path: C:\Windows\SysWOW64\mshtml.dll

    Report Id: af2e9c06-e05b-11de-a722-001f16c25598

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2009-12-03T22:32:06.000000000Z" />

    <EventRecordID>6767</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Mok-laptop</Computer>

    <Security />

    </System>

    <EventData>

    <Data>iexplore.exe</Data>

    <Data>8.0.7600.16385</Data>

    <Data>4a5bc69e</Data>

    <Data>mshtml.dll</Data>

    <Data>8.0.7600.16444</Data>

    <Data>4adc7244</Data>

    <Data>c0000005</Data>

    <Data>0012c79c</Data>

    <Data>1034</Data>

    <Data>01ca74668e9e8cda</Data>

    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>

    <Data>C:\Windows\SysWOW64\mshtml.dll</Data>

    <Data>af2e9c06-e05b-11de-a722-001f16c25598</Data>

    </EventData>

    </Event>

    After I change to the browser to Safari, the random freeing is gone, except when I used windows explorer to view the file directory or when the cursor strayed onto the desk-top.

    However, I still like Microsoft to come up with a fix to this problem. It is just unacceptable for selling us this piece of junk.

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  4. Anonymous
    2009-12-04T20:23:49+00:00

    I have identical problems to everyone else here by the look of things.

    My freezes seem to be mainly when playing music, I have tried with WMP11 and KMPlayer and freeze freeze freeze :( I also get problems with IE8, Firfox 3.5, Opera 10, can't be sure about the browsers though, but can about music.

    First I had major problems with my SApphire Radeon 5770 GFX and screen corruption I thought freezes were down to this but I guess not as an update to Catalyst 9.11 seems to fix the screen corruption but not the freezes :(

    Has anybody managed to solve this problem yet?

    My setup Intel i7 860 (not overclocked)

    CoolerMaster Hiper 212 plus HS + Artic Silver thermal

    Asus P7P55D motherboard

    High Power 750W PSU

    4GB Corsair XMS3 DDR3 1600 CL8 ram

    Sapphire ATI Radeon 5770 1GB GDDR5 PCIE GFX

    2 X WD Green 500GB Hd as Raid 0 Sata II

    1 x WD 640GB Drive Sata II

    2 X LG LiteScribe Sata DVD+-R/RW drives

    Creative Audigy2 Platinum Sound (uses this for headphones and onboard for speakers)

    Windows 7 64 bit

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