Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-11-29T18:19:32+00:00

    Still freezing at odd times. Ironically the most recent freeze was when installing MS updates. I really wish Microsoft would resolve this. MICROSOFT ARE YOU LISTENING??? I'm freezing up once or twice a day. I have installed all recommended patches, etc.

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  2. Anonymous
    2009-11-29T16:57:25+00:00

    After a long period the freezing has gone back (once a day for the last two days). First time it just happened out of the blue, second time triggered by watching a video on BBC news website via Firefox. It seemed to happen just after Windows Update applied KB976098 but I could be reading too much into this.

    As stated before media steaming disabled, hotfixes applied as I've stated earlier.

    I'd at least like to apply KB975599 but this STILL isn't available :(

    Darn....

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  3. Anonymous
    2009-11-27T05:07:11+00:00

    Well, I have gone over 5 days since my last freeze.  This is the longest since this problem started for me.  My solution will probably not help everyone.  I had my memory set to use what is called a XMP profile that my ASUS board can read from my high end Crucial memory.  Using this profile lowers the timings and changes the voltage.  Over 5 days ago I switched all timings to AUTO. It has not happened since. It is running at 1600 but auto timings and voltage.

    I do not know if this helps at all, but it seems to have worked for me.

    Good Luck!

    www.computerlift.com

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  4. Anonymous
    2009-11-26T21:21:22+00:00

    same problem:

    ASUS P755D Pro

    6 GB ram

    850 w power supply...good luck

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