Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-11-22T17:27:30+00:00

    Here are my Specs

     

    Asus Maximus III Formula

    Sound Blaster X-Fi

    Nvidia 7800GTX

    Intel Core i5

    OCZ 550W PS

    G-Skill Ripjaws: F3-12800CL7D-4GBRH

    Windows 7 64bit

    Sony DVD writer

     

    I also have a Logitech cordless mouse and a Logitech G15 keyboard with the latest win 7 drivers. Using AVG.

     

    Here’s my problem (many problems actually over two weeks)

     

    • At first computer will boot fine, then suddenly reset while surfing the web or doing some other activity. This leads to a BSOD with either a Driver message or a memory message. Once back to the desk top I get the mini dump error I posted earlier
    • That problem then turned into a boot up problem, upon start up, load would fail and BSOD. Usually error would say something about a memory or driver. Computer would enter check disc or repair function and then boot up fine. Computer would act ok from that point on, but if I turned it off an restarted the problem would happen again at start up

     

    Here is what I’ve done;

     

    • Reinstalled the O/S three times, same problem every time
    • Installed the 2 Hot fixes
    • Checked both of my WD drives for errors, both pass ok
    • Applied all windows updates.
    • Mem tested both stick of ram. Looped for hours with no errors
    • Used 4 different Nvidia display drivers, including the latest Beta. Used a driver cleaner to remove the files each time.
    • Using the latest Intel chipset driver
    • Tried using one stick of ram.
    • Using the latest Asus Bios 1002, tired three other too.
    • Used win 7 to check for Ram errors, passed.

     

    I’m really confused and tired. I’m going back to XP if this isn’t fixed soon..

    Your PC isn't freezing - it's BSODing - this is the wrong thread for you - please start your own new thread.

    BOTH happen. It freezes first, usually while using MSN explorer...sometimes I get a re-set and end up back at the desk top, sometimes I get a BSOD.

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  2. Anonymous
    2009-11-21T13:48:08+00:00

    Here are my Specs

     

    Asus Maximus III Formula

    Sound Blaster X-Fi

    Nvidia 7800GTX

    Intel Core i5

    OCZ 550W PS

    G-Skill Ripjaws: F3-12800CL7D-4GBRH

    Windows 7 64bit

    Sony DVD writer

     

    I also have a Logitech cordless mouse and a Logitech G15 keyboard with the latest win 7 drivers. Using AVG.

     

    Here’s my problem (many problems actually over two weeks)

     

    • At first computer will boot fine, then suddenly reset while surfing the web or doing some other activity. This leads to a BSOD with either a Driver message or a memory message. Once back to the desk top I get the mini dump error I posted earlier
    • That problem then turned into a boot up problem, upon start up, load would fail and BSOD. Usually error would say something about a memory or driver. Computer would enter check disc or repair function and then boot up fine. Computer would act ok from that point on, but if I turned it off an restarted the problem would happen again at start up

     

    Here is what I’ve done;

     

    • Reinstalled the O/S three times, same problem every time
    • Installed the 2 Hot fixes
    • Checked both of my WD drives for errors, both pass ok
    • Applied all windows updates.
    • Mem tested both stick of ram. Looped for hours with no errors
    • Used 4 different Nvidia display drivers, including the latest Beta. Used a driver cleaner to remove the files each time.
    • Using the latest Intel chipset driver
    • Tried using one stick of ram.
    • Using the latest Asus Bios 1002, tired three other too.
    • Used win 7 to check for Ram errors, passed.

     

    I’m really confused and tired. I’m going back to XP if this isn’t fixed soon..

    Your PC isn't freezing - it's BSODing - this is the wrong thread for you - please start your own new thread.

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  3. Anonymous
    2009-11-20T22:32:19+00:00

    heard about g15 issues too much like this ( the freeze issue ) but its working fine for me though.

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  4. Anonymous
    2009-11-20T22:30:20+00:00

    ok 2 suggestions i have for you try setting power management to always on and to never turn of the harddrives ... just to see if the issue is related to faulty power management.

    the second one is a trick i learned with freeze issues on some dell computers...

    move the sata cable of your dvd drive down to the last sata port i think the last one was normally number 5. the original place where the drive was plugged in was sata 1 btu this was the cause of the issue..

    anyways i think its worth a try.

    did anyone have  ATI catalyst drivers ? i know there are some issues with their drivers for some configurations. not that i have any idear what configurations they mean by that definition.

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