Random freezes with windows 7 - 64 bit

Anonymous
2009-10-28T19:01:43+00:00

I use to run Vista home premium x86 on a acer computer. This summer I downloaded Windows 7 rc x86. A month ago I bought all new parts and since I could use 64-bit system now I installed a 64-bit Windows 7.  Then did the problem start. Every new and then the computer freezes, some days over 30 times. I thought it was hardware problem and tried a lot of hardware finders and nothing helped. I also installed windows 7 rc my mothers laptop (The same version I use to have that work fine) that used to run on Vista home basic.. But her computer didn’t freeze it just got a black screen now and then.

The I started to suspect that it was because it was a beta version so when windows 7 were released I bought two of them a 32-bit and a 64-bit. But the problem didn´t go away. It´s still there and It´s kind of frustrating and even more now when I’m trying to write a essay.

I used windows upgrade advisor and it didn´t see any problem with an upgrade to windows 7. What can I do?

original title: Random freezes with windows 7

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-11-14T19:44:19+00:00

Guys,

I might have the answer to your problems.  This might fix your sleep/suspend problems and your random freezing problems.  Bottom line is that the default and "auto" values in Win 7 and your BIOS might not produce a stable computer...even with a virgin install.

RANDOM FREEZES FIX:

My computer used to freeze randomly until I fixed the memory timings.  I suspected bad memory early on and tested it with MEMTEST, but it passed with flying colors.  I even tried swaping memory out, trying to eliminate bad memory and/or slots.  It turned out that it was a memory frequency/timings/voltage issue.  No more freezes!  If you have a similar setup, this will most likely fix it.  If not, then check your memory and/or power supply.

The "AUTO" settings in BIOS *may not* produce a stable setting.  You have to goto the ASUS support website and download the latest memory QVL and lookup the memory settings for your particular brand there.  For my memory (OCZX1333LV6GK(XMP)) I had to make the following adjustments in the BIOS:

DRAM Freq:1066  (even though my memory is rated at 1333 frequency, the QVL guide recommended a lower freq!)

7-7-7-16 for the rest of the timings.  The other settings I was able to leave in "AUTO"

DRAM BUS Voltage: 1.6

*warning: be sure to consult your memory/motherboard documentation...the wrong value could damage your components!

SUSPEND/SLEEP FIX:

My computer used to hang when coming out of sleep or wouldn't completely goto sleep.  This solution may be partially dependent on you fixing a random freezing issue if you have one. 

In your "advanced" power settings, disable "Hybrid Sleep".  That's it!  My motherboard doesn't like hybrid sleep.

*If you have a desktop with a UPS, Win 7 will treat it like a laptop and apply the battery settings....sooo make sure you adjust the "on battery" settings!

My setup:

Processor:Intel core i7 920

Motherboard:Asus P6T

Memory: OCZX1333LV6GK(XMP)    (ie. 6GB in 3 sticks)

Harddrive:  3 x WD Caviar Black drives in RAID 5

PSU: X3 1000W

Video card: 2 x NVIDIA 9800 GTX+ SLI

*I have all of the ASUS overclocking/energy savings programs uninstalled

*I have the latest BIOS 0801 and all the latest drivers installed

Nick

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  1. Anonymous
    2009-11-11T04:16:14+00:00

    unfortunately, The PC is having a bad day and booted to the desktop, just before the cursor started to stutter then it froze.

    Wont even allow me to boot up in safe mode now.

    gonna try and send it back to cyberpowerpc and get them to fix this.

    I have this feeling that the HDD is going bad or gone bad and is just working too slow.

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  2. Anonymous
    2009-11-10T20:36:51+00:00

    txtomcat(and everyone),

        While the Process Monitor is running, you can select several lines and then copy and paste them into the forum or into a text program.  If you click on the save button it will save all the entries currently in the ProcMon window.  It will default save it to the location that ProcMon was run from.  When you open the log file it will open in a ProcMon window.  Then you can copy the lines from a time frame when an issue was occurring.  Below is a sample of what the text will look like. 

    2:26:46.4344878 PM iexplore.exe 2940 Process Profiling  SUCCESS User Time: 7.9560510 seconds, Kernel Time: 12.4488798 seconds, Private Bytes: 18,837,504, Working Set: 37,351,424

    2:26:46.5450158 PM iexplore.exe 2940 RegOpenKey HKLM\Software\Microsoft\Rpc\SecurityService SUCCESS Desired Access: Read

    2:26:46.5450667 PM iexplore.exe 2940 RegQueryValue HKLM\SOFTWARE\Microsoft\Rpc\SecurityService\DefaultAuthLevel NAME NOT FOUND Length: 144

    2:26:46.5450761 PM iexplore.exe 2940 RegCloseKey HKLM\SOFTWARE\Microsoft\Rpc\SecurityService SUCCESS 

    2:26:46.8332339 PM iexplore.exe 2940 RegOpenKey HKLM\Software\Microsoft\Rpc\SecurityService SUCCESS Desired Access: Read

    2:26:46.8332744 PM iexplore.exe 2940 RegQueryValue HKLM\SOFTWARE\Microsoft\Rpc\SecurityService\DefaultAuthLevel NAME NOT FOUND Length: 144

    2:26:46.8332832 PM iexplore.exe 2940 RegCloseKey HKLM\SOFTWARE\Microsoft\Rpc\SecurityService SUCCESS 

    2:26:46.9937413 PM iexplore.exe 2940 Process Profiling  SUCCESS User Time: 7.9560510 seconds, Kernel Time: 12.4488798 seconds, Private Bytes: 18,837,504, Working Set: 37,351,424

    Mike - Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2009-11-10T10:45:14+00:00

    ok i ran procmon and captured a buttload of things running at the same time. I'm actually on the bad PC (with fingers crossed).

    Now, how do I import the information that I captured??????

    Q: My MEMORY doesnt get overwelmed like the HDD. Is it possible my HDD is not getting the signal to use ram and instead

    is using the HDD as available ram, thus overwhelming it?

    I'm telling you this HDD looks to me anyway, like its just getting brought down.

    Last night After uneventfully doing clean boot, I turned on WMP to play some music and sure enought it started stuttering in

    unisone with the light.

     I stopped it and went to the graphes in performance mon and actually watched the PC activity slowly decay until it froze.

    It was like watching it die. Strange

    Anyway if you can leave explicite info on how to post the results of my capture from procmon and chew on the hdd question id be as happy as a pig in

    liquid excrement.

    Did you check my post about sound drivers? Which ones do you have installed? Did you check my post about SPDIF out (that at least sorts out the distortion problem over a period of time - maybe).

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  4. Anonymous
    2009-11-10T03:25:29+00:00

    ok i ran procmon and captured a buttload of things running at the same time. I'm actually on the bad PC (with fingers crossed).

    Now, how do I import the information that I captured??????

    Q: My MEMORY doesnt get overwelmed like the HDD. Is it possible my HDD is not getting the signal to use ram and instead

    is using the HDD as available ram, thus overwhelming it?

    I'm telling you this HDD looks to me anyway, like its just getting brought down.

    Last night After uneventfully doing clean boot, I turned on WMP to play some music and sure enought it started stuttering in

    unisone with the light.

     I stopped it and went to the graphes in performance mon and actually watched the PC activity slowly decay until it froze.

    It was like watching it die. Strange

    Anyway if you can leave explicite info on how to post the results of my capture from procmon and chew on the hdd question id be as happy as a pig in

    liquid excrement.

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