Every time the computer is shut down, it always says installing update do not turn off your computer

Anonymous
2010-08-31T21:18:25+00:00

Original title: Windowa updates

Every time I shut down the computer ; no mater how often; it always comes up " installing 1 of 1 '

I was given help from microsoft once and it worked only for one day now it's BACK

HELP !!!!!

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2010-08-31T21:24:37+00:00

    Every time I shut my computer down ; no matter how many times a day ; the message comes up " do not shut doen windows is installing 1 of 1 .

     I got help from you once before and it worked for one day and now the same message is BACK !!!!

    HELP !!!

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  2. Anonymous
    2010-08-31T21:25:13+00:00

    When you were first given help, did you happen to mention your Operating System, Edition of the Operating System, Service Pack level of Operating System and Architecture (32-bit or 64-bit) of said Operating System to assist them in helping you resolve your issue?

    What about the update being installed?  If you look it up - what is the KB###### associated with the update to be installed?

    What about AntiVirus software - what Antivirus software is installed now and what other antivirus software has ever been installed (even for a trial)?

    What did Microsoft "help" you do?

    --

    Shenan Stanley

         MS-MVP    

    --

    How To Ask Questions The Smart Way

    http://www.catb.org/~esr/faqs/smart-questions.html

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  3. Anonymous
    2010-09-01T14:59:30+00:00

    Hi Jamesareone,

    What Version of Windows are you running on your computer?

    In addition to Shenan Stanley suggestions, I would suggest you to try the following steps:

    Step 1: Check Windows Update history for any pending update

    1.   Click Startbutton > type in Windows Update In the search box and press enter

    2.   Click on  View Update History on the left pane ****

    3.   Check for any pending updates or unsuccessful updates

    4.   Starting from the most recent dates, find an update for Windows that has failed to install, and then double-click the update to view more information.

    5.   Updates that have failed to install will display Failed under the Status column.

    Make a note of the update Knowledge Base (KB) number and the error message and let me know

    Step 2: Run the fixit available in the link below to reset windows update components.

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

    Step 3: Now, you may try to install those unsuccessful windows updates manually from the Download center link below

    http://www.microsoft.com/downloads/en/default.aspx

    Thanks and Regards:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  4. Anonymous
    2010-09-03T01:12:10+00:00

    Every time I shut my computer down ; no matter how many times a day " message comes up loading 1 of 1

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  5. Anonymous
    2010-09-03T14:38:24+00:00

    Hi jamesareone,

    Have you tried using the steps provided by Ajay K?

    I would suggest you to try the steps and check if they assist you resolve the issue.

    Also do let us know the answers to the questions to assist you better.

    Thanks,

    Meghmala – Microsoft Support

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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