When you were first given help, did you happen to mention your Operating System, Edition of the Operating System, Service Pack level of Operating System and Architecture (32-bit or 64-bit) of said Operating System to assist them in helping you resolve your issue?
What about the update being installed? If you look it up - what is the KB###### associated with the update to be installed?
What about AntiVirus software - what Antivirus software is installed now and what other antivirus software has ever been installed (even for a trial)?
What did Microsoft "help" you do?
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Shenan Stanley
MS-MVP
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How To Ask Questions The Smart Way