I am also having this problem, and it is driving me crazy. I can only use the options to copy and paste by right clicking in my mouse, and this is in all programs. Word, Firefox, Excel, basically anything.
I went into Word, and the shortcuts are still set to Ctrl +C and Ctrl + V.
I am running Vista 64 bit, and the worst is that when I try to use my Gmail and copy and paste into Google docs, the only way I can copy and paste is by using the menu up above in the bar at the top. This is seriously inhibiting my ability to use this computer
for my work, as keyboard shortcuts are ESSENTIAL to working quickly.
If anyone has any idea how I can solve this issue, by resetting the shortcuts directly in my keyboard or anything, I NEED a way out of this problem.
Another clue - when I went into the settings in Word to try and reset the shortcut, when I tried to type in CTRL it would not read the entry. But CTRL B for bolding still works. This is making no sense at all and driving me crazy, so please help me!