Startup Repair cannot repair this computer automatically.

Anonymous

Original title: Startup Repair cannot repair this computer automatically. I am also unable to boot Windows 7 from my Windows 7 CD.

This afternoon, I was starting to use my computer. When I tried to bring it out of sleep mode, it wouldn't respond. I had to power off the computer and restart it. From there the computer would take me to the Starting Windows section of the Windows 7 boot and then I would experience a black screen. When I restarted the computer again, I ran the Startup Repair and it couldn't fix the problem. The problem signatures are listed below.

Problem signature:

Problem Event name : StartupRepairOffline

Problem Signature 01: 6.1.7600.16385

Problem Signature 02: 6.1.7600.16385

Problem Signature 03: unknown

Problem Signature 04: 21201006

Problem Signature 05: AutoFailover

Problem Signature 06: 10

Problem Signature 07: NoRootCause

POS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

When I send the information to Microsoft I receive the message: "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance."

I haven't had any new devices connected to the desktop but I removed all of the USB devices with the exception of the mouse and keyboard and still had the same results.

The root cause found on the startup repair comes back with "Startup Repair has tried several times but still cannot determine the cause of the problem."

I tried the system restore as well and have run into the same problem. I ran the Windows Memory Diagnostic and it came back okay. When I try to boot from the Windows 7 disk the startup repair runs into the same issue. I tried to call the technical support for the company I purchased the computer from but they are closed until Monday. Any ideas on where I can proceed from here or am I out of luck until Monday?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I have been suffering the same issue, i have reinstalled windows 7 3 times so far, even changed my O/S for a new one i i thought this was the problem, it wasn't.

I have a fix that works for me, everytime i have been stuck in the startup repair loop this has alowed me back into Windows.

When you are notified that startup repair cannot repair the computer, click dont send then go into the system recovery/repair options, you want to click on "Command prompt" here.

Once in, enter the following commands:

bootrec /fixmbr

followed by:

bootrec /fixboot

Each command entered should give u a confirmation that the operation completed succesfuly, if so, reboot the system and hopefuly windows should boot normally. Not a 100% fix for getting to the route of the problem but this should let you access your system again.

Zak

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Answer accepted by question author

Anonymous

Hi bryandunning,

Try booting into the Safe Mode and check if the issue persists.

Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you're using.

1. Restart your computer. Click the Start button, click the arrow next to the Shut Down button, and then click Restart.

2. Do one of the following:

· If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

· If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter.

4. Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.

To know more information on how to boot into Safe mode visit the following link:

Start your computer in safe mode**http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode**

Method 2: Also scan the Computer for error using chkdsk command in the Command Prompt from the System Recovery Options Menu.

To open the System Recovery Options menu on your computer

1.Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer's power button.

2.Do one of the following:

•If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

•If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

3.On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press **Enter. (**If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off.)

4.Select a keyboard layout, and then click Next.

5.On the System Recovery Options menu, click a tool**(Command Prompt)** to open it.

6. At the Command Prompt, type: chkdsk /r . Press Enter.

When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.

Refer the following link for more information:

What are the system recovery options in Windows 7?**http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7**

If the issue persists boot into Advanced Boot options and choose Disable Automatic Restart on system Failure to get the error message(i.e follow the same step as mentioned in Method 1 and choose Disable Automatic Restart on system failure).

Disable automatic restart on system failure

Prevents Windows from automatically restarting if an error causes Windows to fail. Choose this option only if Windows is stuck in a loop where Windows fails, attempts to restart, and fails again repeatedly.

Refer the following link:

Advanced startup options (including safe mode)

**http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode**

Regards,

Divya R – Microsoft Support

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162 additional answers

Anonymous

2013-02-25T06:39:41+00:00

Gosh!! I have just now been able to access internet > using my dear MOM's laptop. I also ran startup repair (over 100 sessions). Tried back door fixes, mainly out of sheer frustration, the same day my laptop started THE startup repair loop, my ISP svc kicked in. But, I didn't, know anyone with a computer to share. Being an introvert didn't help. Basically, my computer didn't racognize the HD. It had been replacedfor the current HD that I couldn't even boot from. So after a month with internet service and no computer (or even the funds to buy) or working HD. Here I am. I was able to download, or copy, to the system; after my computer tried to repair itself with re-assigning drive letters and partitions. C: "special" 99MB, D: local disk 140GB, X: Boot, E: CD-ROM (no driver found), and F: backup (created by syste) after files statred to come up 'missing/corrupted'. Reinstalling seemed to just add fuel to the ire. Freudian slip? I thot I typed 'fire', but ire works well here too.

Now I'm getting an unknown boot. A large screen icon began appearing yesterday with user name and PW boxes. I've tried several times using legitimate ie. 'valid' instances with this msg. "the specified domain either does not exist or could not be contacted" coming up every time. Ctrl Alt Del does nothing,Esc likewise, Only the power button has been able to 'shut down'. No other options are displayed. Can you steer me somewhere to start. I have to return this computer tomorrow (today). Strange thing, Mom is 99% computer illiterate and has NO internet svc. Probably a good thing she doesn't know how to use the wireless feature. Please help. I will have to go to the local library for internet access, all one thirty minute sessions. per day.

Thanks for at least reading this plea, Zak.
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Anonymous

2013-02-25T06:45:21+00:00

PLEASE READ THIS!!

I know for sure whats happened to everyones computers, one word though DO NOT WIPE YOUR HARD DISKS THINKING YOU'VE LOST YOUR FILES!!!!!!!!!!!

What happened for some reason to me anyway! Is I installed Windows 8 onto 1 of my hard drives, it worked fine for a couple of days THEN did what has been happening to everyone else! Endless cycle of automatic repair! Nothing happened, it couldn't 'fix' the 'problem' the reason for that is because Windows 8 had locked the hard drive down to such an extent the automatic repair option itself COULDN'T fix the problems, and never would have been able to because it also couldn't see the very drive it was attempting to fix!! So it would have always been stuck in the endless loop with no solution!

Well the problem was this! Windows 8 (as mentioned) for whatever reason had LOCKED the drive aka taken control of the drive it was installed on, when I say taken control I mean made the drive essentially invisible to anything! Such as if you try to go into a folder that you don't have access to it says access denied! (That was in windows 7 might I add!!!! MORE ON THAT IN A SECOND!)

Anyway I booted into Windows 7 and all it said was my D:\ drive was NTFS, right clicking it and selecting properties said it was 0 BYTES, well it can't have been as it's a 1TB hard drive.... And I thought oh f*ck I've lost all my backed up documents etc! Anyway I right clicked the drive again selected PROPERTIES then the SECURITY tab, my Windows 7 username WASN'T listed in there to have access to the drive (remember I said Windows 8 had LOCKED it...) anyway on the SECURITY tab I clicked where it says TO CHANGE PERMISSIONS CLICK EDIT, so I clicked edit which then showed me the GROUPS OR USERNAMES section!

So I clicked ADD then typed my username and clicked check names, it then showed my username UNDERLINED so I clicked OK and selected the option FULL CONTROL in the PERMISSIONS FOR AUTHENTICATED USERS section (which is directly below the GROUPS OR USERNAMES section!) It then did a lot of applying security info or some such! And I could then see ALL the files in Windows Explorer on Windows 7.

Anyway I then couldn't access a LOT of the folders soooo I then went back into the SECURITY TAB (as I mentioned earlier) and clicked ADVANCED which has the sections,

PERMISSIONS

AUDITING

OWNER

EFFECTIVE PERMISSIONS

I then did the same as earlier clicked ADD then typed my username and clicked check names then clicked OK, but on the AUDITING tab I clicked REPLACE ALL EXISTING INHERITABLE AUDITING ENTRIES ON ALL DESCENDANTS WITH INHERITABLE AUDITING ENTRIES FROM THIS OBJECT so I had access to all MY folders!!

It worked! BUT I noticed ALL the folders/files had padlocks on them! Which was annoying! Anyway to get round that you do as before, go back into the SECURITY TAB click ADD then type the username EVERYONE and click check names then click OK, that removes the padlock!

I then reinstalled Windows 8 after manually deleting ALL the program files/program files (x86)/users/windows/ folders etc (perhaps I didn't have to?? as I didn't try to boot back into it after I'd done all that) bear in mind it does indeed take a knowledgeable person to do what I've just explained BUT it can be done and you HAVE NOT lost all your files!! You just can't see them because Windows 8 locked the entire drive!!!!!!

Good luck!

P.S) Bear in mind this worked for me as I had Windows 7 installed separately on another physical hard drive, because I figured Windows 8 would cause some problem or other! So glad I did as well! And i'm certain this will work for everyone who does what I explained to the letter!

HOW MICROSOFT DIDN'T KNOW THIS OR ANY OF THERE SUPPORT TEAM IS BAFFLING!!
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Anonymous

2013-02-25T07:39:46+00:00

my computer does nothing except the aforementioned user & pw entries. And I mean Nothing.And I'm quite squeamish about the Everyone permission. Like you I also tried manually selecting files and folders to delete, But there are SOOO many. I guess since I can't connect to the internet as of yet, I definetly will give serious consideration to your suggestions. Trying to think how long and what to cut from my $700 a month budget to just save up for a "new" old used computer. That white goat-teed gentleman (and his 'friends') in the red, white and blue git-up try their hardest to keep me stuck in this poverty loop. For every few SS cost-of-living increases my rent goes up and my $25 a month, currently, food stamp allotment goes down. Five yrs. ago it was $31. So you can probably see the dilemma in purchasing internet service AND having a working machine manifests itself glaringly. But what the heck, my machine is a hand-me down old Latitude D630 gift (my nephew). So if it or I blow up no biggie, yes? No, not that serious. I'm "just stating the facts,ma'am" I mean man. Gotta have some humor to keep me sanity! All computer related 'fixes' are welcome.

Thanks Community!!! I'm crossing fingers and toes, {smiley face}
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