Startup Repair cannot repair this computer automatically.

Anonymous
2010-01-24T01:33:37+00:00

Original title: Startup Repair cannot repair this computer automatically.  I am also unable to boot Windows 7 from my Windows 7 CD.

This afternoon, I was starting to use my computer.  When I tried to bring it out of sleep mode, it wouldn't respond.  I had to power off the computer and restart it.  From there the computer would take me to the Starting Windows section of the Windows 7 boot and then I would experience a black screen.  When I restarted the computer again, I ran the Startup Repair and it couldn't fix the problem.  The problem signatures are listed below.

Problem signature:

Problem Event name : StartupRepairOffline

Problem Signature 01: 6.1.7600.16385

Problem Signature 02: 6.1.7600.16385

Problem Signature 03: unknown

Problem Signature 04: 21201006

Problem Signature 05: AutoFailover

Problem Signature 06: 10

Problem Signature 07: NoRootCause

POS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

When I send the information to Microsoft I receive the message: "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer.  If you continue to see this message, contact your system administrator or computer manufacturer for assistance."

I haven't had any new devices connected to the desktop but I removed all of the USB devices with the exception of the mouse and keyboard and still had the same results.

The root cause found on the startup repair comes back with "Startup Repair has tried several times but still cannot determine the cause of the problem."

I tried the system restore as well and have run into the same problem.  I ran the Windows Memory Diagnostic and it came back okay.  When I try to boot from the Windows 7 disk the startup repair runs into the same issue.  I tried to call the technical support for the company I purchased the computer from but they are closed until Monday.  Any ideas on where I can proceed from here or am I out of luck until Monday?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-05-22T16:46:22+00:00

I have been suffering the same issue, i have reinstalled windows 7 3 times so far, even changed my O/S for a new one i i thought this was the problem, it wasn't.

I have a fix that works for me, everytime i have been stuck in the startup repair loop this has alowed me back into Windows.

When you are notified that startup repair cannot repair the computer, click dont send then go into the system recovery/repair options, you want to click on "Command prompt" here.

Once in, enter the following commands:

bootrec /fixmbr

followed by:

bootrec /fixboot

Each command entered should give u a confirmation that the operation completed succesfuly, if so, reboot the system and hopefuly windows should boot normally. Not a 100% fix for getting to the route of the problem but this should let you access your system again.

Zak

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Anonymous
2010-01-25T01:23:57+00:00

Hi bryandunning, 

Try booting into the Safe Mode and check if the issue persists.

Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you're using.

1.    Restart your computer. Click the Start button, click the arrow next to the Shut Down button, and then click Restart.

2.    Do one of the following:

·         If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

·         If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

3.    On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter.

4.    Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.

To know more information on how to boot into Safe mode visit the following link:

Start your computer in safe mode**http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode**

Method 2: Also scan the Computer for error using chkdsk command in the Command Prompt from the System Recovery Options Menu.

To open the System Recovery Options menu on your computer

1.Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer's power button.

2.Do one of the following:

•If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

•If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

3.On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press **Enter. (**If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off.)

4.Select a keyboard layout, and then click Next.

5.On the System Recovery Options menu, click a tool**(Command Prompt)** to open it.

6. At the Command Prompt, type: chkdsk /r . Press Enter.

When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.

Refer the following link for more information:

What are the system recovery options in Windows 7?**http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7**

If the issue persists boot into Advanced Boot options and choose Disable Automatic Restart on system Failure to get the error message(i.e follow the same step as mentioned in Method 1 and choose Disable Automatic Restart on system failure).

Disable automatic restart on system failure

Prevents Windows from automatically restarting if an error causes Windows to fail. Choose this option only if Windows is stuck in a loop where Windows fails, attempts to restart, and fails again repeatedly.

Refer the following link:

Advanced startup options (including safe mode)

**http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode**

Regards,

Divya R – Microsoft Support

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162 additional answers

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  1. Anonymous
    2011-05-24T07:13:43+00:00

    Sorry to pick you Bryan. This is to show others what their in for.

     Last October i bought a brand new Lenovo laptop, blah blah and a brand new Compaq Presario Desktop. With them i bought two Win 7 Home Premiums. The first day try ing to load the Desktop it  BSOD'd me. Took it back to the dealer. Got home it worked for twenty minutes. l logged off and when i logged back on i had what you're going to read about over the 100 other Win 7 lovers. The laptop, no problems, loaded, updated and felt slightly better know at least l had another machine to help me.

     l did mention October didn't l? As i write this, with 5 drives by my side i've had to buy my computer, Microsoft with l'ts usual compassion and outstanding customer care are flashing my screen telling me to go on line and sort it. Well, as this is an old driver i managed to kick into life i humoured them, hit the activate button- this isn't genuine. Go online now and buy a new license. yeah sure i will. They are now throwing my graphics out cutting my connection and generally acting like  a spoiled brat. A check of my machine, a look at my emails and a glance over this page's history would show them  that l've had about 48 hours max useful time on these machine in 7 months.

     l figure i might try buying a Ruger and snipe scope and find a water tower somewhere. (don't phone the FBI , it was a joke- unless i see a lot of middled aged men with heavy glases and suitcases full of cash.

    Anon, Best of luck..

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  2. Anonymous
    2011-05-24T02:38:02+00:00

    Thanks for your input.  However, my issue seems to be a little deeper. I cannot even get to the system recovery/repair options and am limited to the boot screen menu, the options there are also not functioning.

    I have been working with MS tech group on potential solutions but I just heard a few minutes ago I need to do a new install.  So bombed out there!

    I fortunately cloned my HD soon after my W7 install, approx. 5 mths ago, so I have my backup solution as MS system repair/restore functions are beyond my reach. 

    So my solution will be to turn off automatic upgrades and put up with the pesky upgrade reminders.

    I will continue to watch activity in these forums as this would appear to be an unresolved issue with quite a few users.

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  3. Anonymous
    2011-05-23T22:31:47+00:00

    Hi Zac, I love you :) This worked for mine after letting my man play a downloaded movie which asked him to install DivX, Xvid plug in,,, Ive never came across this before. My gu has a tendency to break things he touches but thought id give him the benefit of the doubt as it aint hard to play a movie :o/ Oh.. i felt the tears of rage welling up and you saved his **** :) Thank you xx Im going to call Dell too just to make sure all is ok. i found something else strange, my anti spyware/virus had been disengaged when i got the life back in my laptop, have got it going again but was quite freaky.... Thanks again :)

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