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Last night my laptop running Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop performed an automatic update. After rebooting, all my personal files including two 15 page papers I was working on for my degree were deleted.
All my pictures, word docs, and personal files are gone. Only the shell of My Documents folder, including the sub folders I created, is left.
I ran the System Restore going back to a two day old restore point, but non of my personal files were recovered.
I searced the internet w/ " Windows automatic updates deleted/erased all my files" and came up w/ several threads reporting this automatic update issue, but no solutions.
Similar questions have been asked in other parts of this forum w/out satisfactory answers:
<removed link>
I even displayed all hidden folders and searched the entire hard drive w/ *.doc and did not get a single file back!
I need help!
My papers are due in a week and all my course work is gone.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
3/26/2010 is when the laptop was first started.
Cannot tell what was installed on April 28 since I did a system restore in an attempt to recover my personal files.
On April 29 when Automatic update ran the following files were installed:
KB975496 & KB980408
Prior to that the last updatse were:
4/15/2010: KB981332, KB 980232, KB979683
4/14/2010: KB978601, 979389
Judging from similar posts in these forums, I'd venture to say that KB975496 and/or KB980408 could be your troublemaker(s), Dan.
Thanks for the help, but how does that solve my problem and keep it from happening again.
Hide both of the updates.
http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html
The same thing happened to my daughter's Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop. The update was pushed last night, 24 August 2010. I am waiting for her to get out of class to assist her remotely. First thing this happens after owning 3 Laptops (Acer, Gateway, Sony) and multiple desktops running XP, Vista, and Win 7. All the work I completed to get her ready for college gone thanks to a Recommended Windows update. At least she learned a valuable lesson two days into her freshman college experience. I will be back if I can't resolve to visit the links. Thanks to all of you!
