Automatic Update deleted all my files!

Anonymous
2010-04-29T14:22:13+00:00

Last night my laptop running Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop performed an automatic update. After rebooting, all my personal files including two 15 page papers I was working on for my degree were deleted.

All my pictures, word docs, and personal files are gone. Only the shell of My Documents folder, including the sub folders I created, is left.

I ran the System Restore going back to a two day old restore point, but non of my personal files were recovered.

I searced the internet w/ " Windows automatic updates deleted/erased all my files" and came up w/ several threads reporting this automatic update issue, but no solutions.

 Similar questions have been asked in other parts of this forum w/out satisfactory answers:

http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/dd1beef0-4cae-4220-87fd-6556fd1c4d7d

<removed link>

I even displayed all hidden folders and searched the entire hard drive w/ *.doc and did not get a single file back!

I need help!

My papers are due in a week and all my course work is gone.

Windows for home | Previous Windows versions | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-05-20T22:47:21+00:00

    See...

        • HOW TO begin your own new thread

           http://answers.microsoft.com/en-us/page/faq#faqAskQuestion1

        • Suggestions for asking a question in help forums

           http://support.microsoft.com/kb/555375

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  2. Anonymous
    2016-07-06T03:28:47+00:00

    Microsoft 10 deleted all my files.  The clerk at the Microsoft store told me I had to reload everything.  I lost lots of applications and lots of work.  I am in the process of switching everything to my Mac.  Thank goodness I have most things backed up on an external hard drive. 

    I just finished backing up files so I can move them to my Mac

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  3. Anonymous
    2016-08-06T17:28:56+00:00

    Case no: 1350196261

    Hi there

    I have no previous restore points being shown in my usual folder locations - this unauthorised automatic update has deleted most of my hard drive, without any explanation. I have arranged for a local Microsoft technician to contact me to fix this catastrophe ASAP but if they confirm that my data has been wiped, I'm going medieval on Bill Gates' ****.

    Charan

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  4. Anonymous
    2016-08-24T16:25:51+00:00

    Hello, I spoke to customer service and they said to check Local Drive C, go into Users and you should find it all there. It worked for me, Good Luck xx

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  5. Anonymous
    2016-08-24T21:30:07+00:00

    To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your original thread, Hollie => http://answers.microsoft.com/en-us/windows/forum/windows_10-update/everything-has-been-deleted/2905c29e-2030-4f2a-8043-baaa47cd04f5

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