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Last night my laptop running Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop performed an automatic update. After rebooting, all my personal files including two 15 page papers I was working on for my degree were deleted.
All my pictures, word docs, and personal files are gone. Only the shell of My Documents folder, including the sub folders I created, is left.
I ran the System Restore going back to a two day old restore point, but non of my personal files were recovered.
I searced the internet w/ " Windows automatic updates deleted/erased all my files" and came up w/ several threads reporting this automatic update issue, but no solutions.
Similar questions have been asked in other parts of this forum w/out satisfactory answers:
<removed link>
I even displayed all hidden folders and searched the entire hard drive w/ *.doc and did not get a single file back!
I need help!
My papers are due in a week and all my course work is gone.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Missing my FILES after the Update went through. Not everyone was aware of this update, folks might have been at home when it happened. I was not home when the updates occurred MS could have sent an email informing everyone 2 days in advance the the update was going to happen.
I want to know what happen 2 my files my pictures, and school projects are gone. Can anyone help me am so lost. Please help.
FANTASTIC this also cured the problem for me
Hey! The automatic Windows update did the same to my Asus! All of my personal documents/photos/files etc dissapeared and I was unable to locate them. I spoke with two ITs, which got me nowhere. I tried several times to restart my laptop, use the "Recovery" feature. I even attempted to undo the update- all to no avail. Three frustrating days consumed with hopelessness ensued.
But then.
I had an idea that I was sure wouldn't work; I simply enabled the "Guest" User Account(Control Panel>Users) and restarted my laptop.
And KABAMM!!!!
Everything was back to normal- all my files were exactly where I had left them and we finally accomplished world peace
I don't know if your issue is similar, but worth a shot...
Same thing for me.. Update laptop.. Every thing disappeared..
Tried the guest.. Didn't work.. So I took out the battery and put it back.. Bingo every worked like new.. Thanks for the guest idea..
Please begin your own, new thread about your computer & problem to avoid confusion. Thank you.
• HOW TO begin your own, new thread
http://answers.microsoft.com/en-us/page/faq#faqAskQuestion1
• What information to post in the Windows Update forum
http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395
Everything was fine on my Lenovo desktop running a 32-bit Windows 7.
The last update, completed on December 12, 2014, included nothing besides KB915597; updates for Windows Defender.
Please understand I do NOT run Windows Defender, but am running Kaspersky Anti-Virus, which indicates, "Databases: up to date"
After this update, and subsequent restart, while unattended, all of my personal files, including EVERY DOCUMENT document and EVERYTHING on my desktop, has disappeared.
So, please tell me why this occurrence, along with every case of others' files disappearing is THEIR fault and not MICROSOFT's fault.....
