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Last night my laptop running Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop performed an automatic update. After rebooting, all my personal files including two 15 page papers I was working on for my degree were deleted.
All my pictures, word docs, and personal files are gone. Only the shell of My Documents folder, including the sub folders I created, is left.
I ran the System Restore going back to a two day old restore point, but non of my personal files were recovered.
I searced the internet w/ " Windows automatic updates deleted/erased all my files" and came up w/ several threads reporting this automatic update issue, but no solutions.
Similar questions have been asked in other parts of this forum w/out satisfactory answers:
<removed link>
I even displayed all hidden folders and searched the entire hard drive w/ *.doc and did not get a single file back!
I need help!
My papers are due in a week and all my course work is gone.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please begin your own, new thread about your computer & problem to avoid confusion. Thank you.
• HOW TO begin your own, new thread
http://answers.microsoft.com/en-us/page/faq#faqAskQuestion1
• What information to post in the Windows Update forum
http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395
did you try restoration.exe ? (you can find it and download for free on the internet)
Hi Barbie,
PCSafety does not support post-installation of WU type of issues. Better yet, call Microsoft Customer Central at 1800 936 5700 to find the most appropriate support regarding this.
If this post helps to resolve your issue, please click the "Propose as Answer" If you find it helpful , mark it as helpful by clicking on "Vote as Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
The same thing happened to my daughter's Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop. The update was pushed last night, 24 August 2010. I am waiting for her to get out of class to assist her remotely. First thing this happens after owning 3 Laptops (Acer, Gateway, Sony) and multiple desktops running XP, Vista, and Win 7. All the work I completed to get her ready for college gone thanks to a Recommended Windows update. At least she learned a valuable lesson two days into her freshman college experience. I will be back if I can't resolve to visit the links. Thanks to all of you!
Judging from similar posts in these forums, I'd venture to say that KB975496 and/or KB980408 could be your troublemaker(s), Dan.
