Windows Error Code 8024402F Windows Update encountered an unknown error

Anonymous

original title: Windows Update still giving error Code 8024402F Windows Update encountered an unknown error even after fresh install (Win7 Professional x32 and x64)

Hi,

I recently installed Windows 7 (fresh install). Prior to that, I was using Windows Vista and everything was working OK.

I upgraded to Windows 7 Pro x32 bit (using the download version), installed various softwares and everytime I tried updating through Windows update, I get the error Windows could not seach for new updates: An error occured while checking for new updates for your computer. Error(s) found: Code 8024402F Windows Update encountered an unknown error.

I clicked on "Get help with this error" and used the "Windows Update troubleshooter" but it could not find the error.

A week later, the problem still persisted and decided to redownload the entire windows 7 but this time downloading the ISO version and installing the x64 one. As soon as it completed installing (no other software installed even antiviruses), I immediately tried running Windows Update. I got the same error message. Tried doing the "Windows Update troubleshooter" to no avail.

This might also be related. In both installations, I also tried to set up Windows Media Center. When it tried to install PlayReady, it gave me the error: An error encountered while downloading the installation package (Error code: 0x80240022). When I ignore that, the next phase (downloading TV setup data) stops with a one tiny dot in the progress bar-- even after half an hour.

Again, I used to use Windows Vista and it updated fine without any issues. In my Windows 7 installation, I am able to connect to the network, surf the internet, download files, and use various software (e.g., Yahoo Messenger, Skype, Kaspersky Antivirus which updates fine).

Hope you can help.

Thanks!

Regards,

Jay

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

@Uma R - Microsoft Support.

Thank you for your information.

Actually I was about to advise of a work around that worked for me, all that was necessary was to turn off the Windows Firewall.

Of course this is not a final solution as it is obviously not a good idea to turn off the firewall while downloading, also after I turn it back on I assume Automatic Updates will again be blocked. A message to the effect that Automatic Updates were being blocked was what first drew my attention to the problem.

I would suggest that someone on this forum who is in contact with the appropriate Microsoft group should pass on this information for a correction to be organised. Now that I can download Updates I should be able to install it. :-)

Regards

ken

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132 additional answers

Anonymous

2010-02-02T23:35:59+00:00

Thanks mrchb, the suggestion works great for me; who would have thought updating time would do the trick huh :)
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Anonymous

2010-01-08T16:01:53+00:00

I had the same problem with mine but I managed to fix the problem myself and heres how i did it

click on your time and date (bottom right) then a windows should pop up, click on the link 'change date and time settings'. on the date and time window click on the internet time tab, click on Change settings button, then click on the 'update now' button, then click ok and exit the windows and now try your update.

it should work as it did for me

good luck
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Anonymous

2009-11-14T08:25:47+00:00
Hi kenbec,

Thank you for using Microsoft Answers Forums!

Inplace Upgrade:

The damage to the system is probably a rights problem that some Malware/Virus has done to your user ID. I would recommend an "In-Place Upgrade" of the system.

NOTE: You will not lose any Data. The installation will repair corrupt files in your Operating System.

If you would like to perform the In-place Upgrade, refer to the following steps:

1.

       Start the computer by using the current Operating System.

2.

       Insert the Windows Vista DVD in the computer's DVD drive.

3.

       Use one of the following procedures, as appropriate:

4.

       If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

a.

       If Windows does not automatically detect the DVD, follow these steps: Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.

b.

      Click Install now.

5.

       When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

Refer to this article for more details:

http://support.microsoft.com/kb/968279

Hope this information was helpful.

Let me know if this worked.

All the best!

Thanks and Regards,

Uma R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.
I am not sure how this became "proposed as answer" by me as I didn't use the suggested fix. I really meant to mark my response about turning off Windows Firewall. I must have hit the wrong icon. Sorry about that. I have now proposed the one I intended to.

Regards and regrets,

ken
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Anonymous

2009-11-13T05:14:31+00:00
Hi kenbec,

Thank you for using Microsoft Answers Forums!

Inplace Upgrade:

The damage to the system is probably a rights problem that some Malware/Virus has done to your user ID. I would recommend an "In-Place Upgrade" of the system.

NOTE: You will not lose any Data. The installation will repair corrupt files in your Operating System.

If you would like to perform the In-place Upgrade, refer to the following steps:

1.       Start the computer by using the current Operating System.

2.       Insert the Windows Vista DVD in the computer's DVD drive.

3.       Use one of the following procedures, as appropriate:

4.       If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

a.       If Windows does not automatically detect the DVD, follow these steps: Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.

b.      Click Install now.

5.       When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

Refer to this article for more details:

http://support.microsoft.com/kb/968279

Hope this information was helpful.

Let me know if this worked.

All the best!

Thanks and Regards,

Uma R
- Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Was this answer helpful?

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