Windows 7 Unable to install Itunes. An error occurred during the installation of assembly HRESULT:0x800736FD

Anonymous
2010-01-10T20:17:51+00:00

**Original Title** An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x800736FD

Windows xp to Windows 7 32 bit install of home premium.  iTunes will not install.  The installation freezes at Publishing product information, gives this error message:

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x800736FD

stays frozen and eventually claims iTunes was installed correctly.  Opening iTunes produces an error stating that Apple application support is not installed (Apple application support/Apple mobile device support are not on the computer).  (Bonjour, Quicktime, and Apple software update are there).  I have uninstalled the programs which goes fine but nothing I try can get itunes to work.  I tried installing itunes 8.0, running on a different administrator user, running as administrator, stopping all programs from running, and installing while offline.  I read that there might be a problem with Microsoft Visual C++ 2005.  My computer shows  both Microsoft Visual C++ 2005 Redistributable andMicrosoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 on it.  I tried installing the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update file vcredist_x86.exe found at **http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en#filelist**

but it freezes at around 100% of completion. 

This is where I am now.  My Windows updates have not been failing and my system is up to date.  I do not know what to do as I need this program installed in order to use my phone.

Thank you for your time and any assistance you might be able to offer.

--Daniel

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-01-12T01:57:11+00:00

I reinstalled Windows 7.

Good luck other people with the same problem.

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62 additional answers

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  1. Anonymous
    2010-01-11T16:26:18+00:00

    Look into this folder:

    C:\Users\USERNAME\AppData\Local\Temp

    do you find a log?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  2. Anonymous
    2010-01-11T17:06:53+00:00

    There are 9 logs in this folder. 

    MSI17a4d.LOG

    java_install_reg.log

    MSI76865.LOG

    MSI1513c.LOG

    SetupAdmin5E8.log

    QTInstallCode.log

    MSI1892c.LOG

    MSI1892b.LOG

    FXSAPIDebugLogFile.txt

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  3. Anonymous
    2010-01-11T19:09:33+00:00

    MSI1892c.LOG contains:

    Error 1935. An error occurred during the installation of assembly 'Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, component: {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}

    Property(S): UpgradeCode = {5CF0656E-F3B8-11DB-BA81-804E56D89593}

    Property(S): bin = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\

    Property(S): Frameworks_CFNetwork.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\CFNetwork.framework\Resources\

    Property(S): Frameworks_CFNetwork.framework_Resources_English.lproj = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\CFNetwork.framework\Resources\English.lproj\

    Property(S): Frameworks_CoreFoundation.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\CoreFoundation.framework\Resources\

    Property(S): Frameworks_Foundation.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\Foundation.framework\Resources\

    Property(S): Frameworks_GoogleContactSync.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\GoogleContactSync.framework\Resources\

    Property(S): Frameworks_OutlookSyncClientHelper.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\OutlookSyncClientHelper.framework\Resources\

    Property(S): Frameworks_SyncServices.framework_Resources = C:\Program Files\Common Files\Apple\Mobile Device Support\Frameworks\SyncServices.framework\Resources\

    Prop

    .............................

    Property(S): ProductState = -1

    Property(S): PackagecodeChanging = 1

    Property(S): REBOOT = ReallySuppress

    Property(S): CURRENTDIRECTORY = C:\Windows\system32

    Property(S): CLIENTUILEVEL = 3

    Property(S): MSICLIENTUSESEXTERNALUI = 1

    Property(S): CLIENTPROCESSID = 1512

    Property(S): VersionDatabase = 300

    Property(S): VersionMsi = 5.00

    Property(S): WindowsBuild = 7600

    Property(S): ServicePackLevel = 0

    Property(S): ServicePackLevelMinor = 0

    Property(S): MsiNTProductType = 1

    Property(S): MsiNTSuitePersonal = 1

    Property(S): WindowsFolder = C:\Windows\

    Property(S): WindowsVolume = C:\

    Property(S): SystemFolder = C:\Windows\system32\

    Property(S): System16Folder = C:\Windows\system\

    Property(S): RemoteAdminTS = 1

    Property(S): TempFolder = C:\Users\dnlhrd\AppData\Local\Temp\

    Property(S): ProgramFilesFolder = C:\Program Files\

    Property(S): AppDataFolder = C:\Users\dnlhrd\AppData\Roaming\

    Property(S): FavoritesFolder = C:\Users\dnlhrd\Favorites\

    Property(S): NetHoodFolder = C:\Users\dnlhrd\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

    Property(S): PersonalFolder = C:\Users\dnlhrd\Documents\

    Property(S): PrintHoodFolder = C:\Users\dnlhrd\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

    Property(S): RecentFolder = C:\Users\dnlhrd\AppData\Roaming\Microsoft\Windows\Recent\

    Property(S): SendToFolder = C:\Users\dnlhrd\AppData\Roaming\Microsoft\Windows\SendTo\

    Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

    Property(S): LocalAppDataFolder = C:\Users\dnlhrd\AppData\Local\

    Property(S): MyPicturesFolder = C:\Users\dnlhrd\Pictures\

    Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

    Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

    Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

    Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

    Property(S): DesktopFolder = C:\Users\Public\Desktop\

    Property(S): FontsFolder = C:\Windows\Fonts\

    Property(S): GPTSupport = 1

    Property(S): OLEAdvtSupport = 1

    Property(S): ShellAdvtSupport = 1

    Property(S): Intel = 15

    Property(S): PhysicalMemory = 1021

    Property(S): VirtualMemory = 1098

    Property(S): AdminUser = 1

    Property(S): MsiTrueAdminUser = 1

    Property(S): LogonUser = dnlhrd

    Property(S): UserSID = S-1-5-21-2068916181-3193362369-482617669-1001

    Property(S): UserLanguageID = 1033

    Property(S): ComputerName = DUALCORE

    Property(S): SystemLanguageID = 1033

    Property(S): ScreenX = 1024

    Property(S): ScreenY = 768

    Property(S): CaptionHeight = 22

    Property(S): BorderTop = 1

    Property(S): BorderSide = 1

    Property(S): TextHeight = 16

    Property(S): TextInternalLeading = 3

    Property(S): ColorBits = 32

    Property(S): TTCSupport = 1

    Property(S): Time = 2:06:08

    Property(S): Date = 1/11/2010

    Property(S): MsiNetAssemblySupport = 2.0.50727.4927

    Property(S): MsiWin32AssemblySupport = 6.1.7600.16385

    Property(S): RedirectedDllSupport = 2

    Property(S): MsiRunningElevated = 1

    Property(S): USERNAME = dnlhrd

    Property(S): DATABASE = C:\Windows\Installer\18345.msi

    Property(S): OriginalDatabase = C:\Users\dnlhrd\AppData\Local\Temp\IXP556.TMP\AppleMobileDeviceSupport.msi

    Property(S): UILevel = 2

    Property(S): ACTION = INSTALL

    Property(S): ROOTDRIVE = J:\

    Property(S): CostingComplete = 1

    Property(S): OutOfDiskSpace = 0

    Property(S): OutOfNoRbDiskSpace = 0

    Property(S): PrimaryVolumeSpaceAvailable = 370778496

    Property(S): PrimaryVolumeSpaceRequired = 114579

    Property(S): PrimaryVolumeSpaceRemaining = 370663917

    Property(S): INSTALLLEVEL = 1

    Property(S): PrimaryVolumePath = C:

    Property(S): SOURCEDIR = C:\Users\dnlhrd\AppData\Local\Temp\IXP556.TMP\

    Property(S): SourcedirProduct = {AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}

    Property(S): ProductToBeRegistered = 1

    === Logging stopped: 1/11/2010  2:06:08 ===

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  4. Anonymous
    2010-01-11T19:10:06+00:00

    Those ........................................ are me removing some so it would all fit in here.

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