“Display driver stopped responding and has recovered” error.

Anonymous
2009-10-13T16:38:34+00:00
  • Running Windows 7, 32-bi,t on a Lenovo W500. Display Driver: ATI Mobility Radeon HD 3650.
  • The error message (“display driver stopped responding & has recovered”) follows a system freeze, a short blackout. Then everything works fine.
  • Downloaded the most current driver from the company's Web site.
  • Seeemd to work for a day, but now I'm getting the same behavior.

Crabby Office Lady

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-01-27T00:10:30+00:00

Hello Crabby Office Lady,

This error can happen because of an outdated video driver, to many programs running at one time or even high CPU activity. There is a link to a KB article on the following post that gives more info on the issue and helps to fix it, see:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-display-driver-stopped-responding-and-has/1b6c2b8b-b0a7-49d9-bc3b-e9cc98d51004

L.D.

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  1. Anonymous
    2013-03-14T12:39:44+00:00

    I am just at work mate I will help you when I get home later after 8pm British time. 

    Just wanna know did u use your old hard drive in the new build ? Especially with you saying u have an i7 and then thought it was an AMD utility program. ?

    Don't panic it's not your hardware !. So don't be rushing out to get a new video card.

    Your correct it may not be the same named virus but it is the same one with a different name allocated without a doubt.

    It doesn't have to be attached to a game it can be attached to a program, anything that has been downloaded from the Internet that is not a legitimate program or game, because that's how people attach viruses or Trojans .

    I may need you to take a screen print and attach it to an email to send to me and maybe I can fathom out what is the working process that is giving you the issue.

    I suggest if it is an old hard drive that you do actually format and reinstall windows on it, it could be that the copy of windows you have may be the culprit even, if it is not a legitimate copy,  even if it has worked with your AMD build Because this virus may well only attack intel builds.

    Either way it's very much trial and error but its Deffo in the startup tab in your task manager without a doubt.

    U may have to go through a few things that your unsure about and stop the start up in them to find your culprit .. Speak soon .

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  2. Anonymous
    2013-03-14T11:26:14+00:00

    Been having the same issue for the past 3 weeks.  Just purchased a brand new Dell XPS 8500 i7 3.9ghz with 18gb memory.  Stock card (AMD) had single DVI so I ordered a Nvidia 650ti 2gb.  I also inserted a Corsair 650wt PS into my computer which was a requirement for the card because it needed a power source.   Put the new card in and started having issues almost immediately.  I didn't remove the AMD Cat control, so I thought that might have been the issues so I removed it.  Restarted the computer and everything was good for about 12 hours.

    I've been awake for the past hour and when I jumped on this morning, it happened twice in 5 minutes.  So here I am again searching google for fixes and came across this page which tells me that this has been an issue for several years. 

    Phill

    Looked everywhere for this file you are talking about and couldn't find it anywhere.  However, it wouldn't surprise me if it's in my computer under a different name.  However, I haven't downloaded any games except for Call of Duty which is attached to my stream account.  You think it could've come from that?

    Any help from anyone would be great.  I use this computer for broadcasting and need it fixed so my broadcasts aren't interupted.

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  3. Anonymous
    2013-03-02T20:26:50+00:00

    Yeh I agree with everybody about other problems that could cause various issues with the driver error. But on this occasion , this TDR business and technical jargon isn't solving this particular issue is it, because I read all that and tried it all and it didn't make a blind bit of difference .  I realised what was going on myself and after sitting and thinking a out it, I realised that this program that was running in the background when I started up the task manager was the culprit because when I clicked on it to see the properties I could see the exact date and time that this program entered my system and it was the exact time I was on my way to work so I knew for a FACT that this was the problem so this was the solution for a quick fix rather than a re-install of windows.

    1. Startup task manager
    2. Choose the 'start up tab'
    3. Look through the processes for iehighutil , and you will see it is currently (enabled) .
    4. Click on it and then choose to disable it from starting up when windows starts
    5. Then choose to 'open file location' , so u know where this virus is located I. Your system.
    6. Reboot in SAFE MODE
    7. Goto the file location of the virus
    8. Delete everything inside the folder
    9. Reboot your system
    10. Start up task manager and check the 'start up' tab again to see if its gone
    11. If its gone its gone forever , but be careful u don't install whatever game or program that put it there in the beginning (you don't want to re infect your computer).
    12. If it is still there ......'iehighutil'   Then make sure it is still 'disabled' as this will solve your issue with the graphics card driver and the random black screens and freezing.
    13. PLEASE note, the little icon next to the virus 'iehighutil' may actually look like a Internet explorer icon or something , do not be fooled by this. As its part of the virus and whomever made it , they made it that way to blend in with the other program's .

    I do hope that everything I have put on here helps people, it's the solution to the majority of the problems that people are having.

    Mainly new people who don't know too much to much technical jargon about TDR and bios Etc etc etc. some people on here need to stop trying to be too technical and just make things simple for people to follow.

    This is the answer to this problem end of story

    Thanks

    Phill

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  4. Anonymous
    2013-03-02T15:03:24+00:00

    Phill, no need to yell :) That being said, THANK YOU!

    I have no idea where this file/virus came from, but it was running on my system. I noticed this file the other day (in the process explorer), and was even telling my son, "What the **** is this process? I don't even use IE". So, I killed the process and my driver crashes were gone.

    They came again after a reboot, because as Phill said, this virus was set to run at startup. After killing the process, I was able to simply delete it. While it was running, things got so bad that the NVidia driver would crash every 3 mins, every time my system was idle for 2 mins, then simply moving the mouse. I could recreate each time.

    I've killed the process a few times, and that's why sometimes I had the problem, and other times I didn't. I've had this PC setup for 2 years, and my last one 2 years before that, both using NVidia cards, and I've honestly NEVER seen the NVidia driver crash like this. So for me, the problem was solely caused by the virus, and nothing else. For others, I'm not sure.

    I can't imagine all the people I've seen posting about this (even with ATi boards) have this virus running. Like the next poster said, it's surely caused by other reasons as well, like TDR.

    Oh yeah, I went to the website Virustotal, google it b/c I'm not sure if they allow links here, but that site uses about 15-20 different anti-virus engines to scan files that are uploaded, and only 2 AV engines detected this program as a virus/trojan. Neither AV engine was a popular one. None of the popular ones could detect a problem with the file.

    I use this site to test any .exe that I think may be suspicious. I use Norton's via Comcast download (free to Comcast customers), and it could not detect a problem with this file. The nice thing about Norton's is that even if it can't detect a virus in an .exe, it usually catches an exe when it tries to do something "bad". It didn't this time though.

    I use many different game trainers (cheats) and these, at least these days, are almost always trojans, or have viruses attached to them after they were made (usually by someone else). The internet has changed so much over the years, and not in a good way. I remember when you could download almost anything with no fear of it being a trojan, but now there are countless apps and such that are completely fake and have viruses attached... It's REALLY sad, and wish these jerks could be caught and be held accountable for what they have done.

    One virus can costs hundreds of thousands of dollars "control" and eradicate, including repairing the damage they do, the lost productivity time when an infected machines are down, etc. Not to mention the internet bandwidth lost, especially by thousands of people downloading large files that are just 99% filler, with one tiny exe that contains the virus.

    Oh well, at least the problem was solved. Finally. Thanks again.

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