Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

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  1. Anonymous
    2010-02-11T04:50:02+00:00

    Hi wirecre,

    Try these steps. It may help you.

    Try to boot your computer in Safe Mode first.

    Step 1: Start the System Configuration Utility

    1. Click Start, click Run, type msconfig, and then click OK.
    2. The System Configuration Utility dialog box is displayed.

    Step 2: Configure selective startup options

    1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
    2. Click to clear the Process SYSTEM.INI File check box.
    3. Click to clear the Process WIN.INI File check box.
    4. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
    5. Click the Services tab.
    6. Click to select the Hide All Microsoft Services check box.
    7. Click Disable All, and then click OK.
    8. When you are prompted, click Restart to restart the computer.

    Step 3: Log on to Windows

    1. If you are prompted, log on to Windows.
    2. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

    Notes - You have used the System Configuration Utility to make changes to the way Windows starts. - The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts. - Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.

    Step 4: Optional step to disable features If the clean boot fixed the error, you do not have to perform this step.

    Important If your problem is not fixed and you do have to follow this step, it permanently removes all restore points from your computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.

    This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting.

    1. Click Start, click Run, type msconfig, and then click OK.

    The System Configuration Utility dialog box is displayed. 2. Click the General tab, click to clear the Load System Services check box, and then click OK. 3. When you are prompted, click Restart to restart the computer.

    If these steps helped you start your computer in a clean-boot state, you are finished. If these steps did not help, go to the “Next Steps” section. If you have to return your computer to a normal startup state, go to “Steps to configure Windows to use a Normal startup state”.

    Let me know if these steps help you fix the problem or not.

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  2. Anonymous
    2010-02-11T04:54:11+00:00

    So is there an answer for those that do not have xp disc's like me?

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