Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

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  1. Anonymous
    2010-02-16T09:01:07+00:00

    1- for all those people out there saying "its just in ur head, nothings wrong with mine" youre lucky. alot of people told me i was just making it up, when the update royally screwed my pc..

    2- microsoft says theyll help, but beware, they will tell you its your fault, its a hardware issue, you need to take it to your manufacturer, or to a pc tech, and they will not pay, or theyll tell you the only reason the update messed up your pc, is because it was either infected with a virus, malware, spyware, adware.. (EVEN THOUGH IT WASNT"

    3- if youre one of those people out there, who's computer has crashed because the update, and it wont let you boot from disk. it wont give you that option, im sorry but you wont be able to save your pictures & files (unless you wanna pay $1200 or more).. but to at least have a running computer, im sorry but you wont get to have xp.. my computer had that problem.. and it wouldnt boot from the xp disk.. and i tried 10 different disks.. microsoft argued that it was hardware, or my fault.. or that the update messed up my pc due to malware & etc.. i argued with them.. the guy was a paki, who decided to tell me to speak english, even though he couldnt speak a lick of english. so he argued, and called me a ____ and then hungup on me.. so microsoft isnt really helpful..

    ANYWHO.. those who cant boot from disk to correct the problem.. the only choice is to either A) throw your pc out in the trash.. or B) load vista or 7 on it.. its the only way youll get it to work.. im sorry but its true.. i couldnt load xp.. at all.. but vista and 7 works.. i wish i could give good news.. but..  im sorry... thats the only option i know of..

    GOOD LUCK

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  2. Anonymous
    2010-02-16T09:01:51+00:00

    if u cant boot from disk to correct the problem.. the only choice is to either A) throw your pc out in the trash.. or B) load vista or 7 on it.. its the only way youll get it to work.. im sorry but its true.. i couldnt load xp.. at all.. but vista and 7 works.. i wish i could give good news.. but..  im sorry... thats the only option i know of..

    GOOD LUCK

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